Senior Technical Product Owner Lead

Location: Minneapolis, MN

Hires local to the Twin Cities Metro-Area can anticipate an in-office component of 1-2 days a week, employed with the company. If this position lists, “Open to Remote”, hires outside of the metro area can anticipate travel to our Minneapolis, MN office on an as-requested basis. We value human connection and some travel is anticipated.

About the company

The company (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

The company is seeking a Technical Product Owner who is passionate about leading client engagements, driving delivery outcomes, and owning the intersection of product intent and technical execution. This role goes beyond requirements gathering — it requires leadership, decision-making, quick tradeoff evaluations, and accountability for ensuring teams are building the right solutions in the right way.

The Technical Product Owner will lead and document requirement discovery, guide backlog strategy, and serve as the connective force between client goals, product direction, and engineering execution. You will collaborate closely with cross-functional teams to deliver high-quality marketing technology solutions that meet and exceed client expectations.

You will be responsible for managing and prioritizing the technology solution backlog, translating client needs into actionable epics, features, and user stories, and partnering with technology partners and engineering teams to ensure clarity, feasibility, and delivery readiness.

The ideal candidate is a client-facing, agile-minded leader who is comfortable guiding decisions, navigating ambiguity, and taking ownership of delivery outcomes. You will help shape marketing technology solutions that empower clients to achieve their business objectives and deliver meaningful customer experiences.

Position Duties and Responsibilities

Client facing

Act as a primary point of technical contact for clients, understanding their business needs, and ensuring marketing technology solutions align with their goals

Conduct regular client meetings to gather feedback, communicate progress, and address any concerns

Agile requirement gathering

Partnering with technical delivery lead, data solution architect, and data analysts to understand data model, create data visualizations and reports.

Collaborate with stakeholders to define epics, features, and user stories that reflect client and user requirements that align with a client’s technology solution roadmap

Prioritize and maintain technology solution backlog based on business value, technical dependencies, and client feedback

Conduct thorough requirements analysis to ensure a deep understanding of client needs

Author technical documentation

Create and maintain technical documentation as required, including user stories, acceptance criteria, and other relevant artifacts

Agile Expertise

Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint demo reviews, and retrospectives, both internally and externally

Influence cross-functional teams with agile process

Pivot quickly in response to changing priorities, new information, or delivery challenges, maintaining clarity, momentum, and alignment across stakeholders and the delivery team

Ownership and Accountability

Take accountability for delivery readiness, clarity, and alignment within the team

Ensure the team is working toward clearly defined outcomes, not just completing tasks

Anticipate risks, dependencies, and gaps before they impact delivery

Serve as a leader within the team, guiding priorities, decisions, and communication

Required Qualifications & Experience

5+ years of professional experience at a client-facing role within technology solution leadership

Bachelor’s degree in computer science, information systems, marketing, or a related discipline is preferred

Provide leadership, mentorship, and career growth to technical product owners and partner with the Quality Delivery with a team quality assurance analysts.

Analytic mindset and problem-solving skills

Exceptional client-facing communication and interpersonal skills

Strong critical thinking and responsiveness, with the ability to adjust approach based on new information, risks, or shifting delivery realities

Experience in marketing technology and technical understanding of marketing database, API, back-end integration, analytics, digital front-end experience, marketing automation, and email

In-depth knowledge of Agile methodologies and frameworks

Experience in Data projects, Snowflake projects, or Marketing Automation projects

Agile backlog management, including prioritizing and planning

Ability to collaborate and lead cross-functional teams

Ability to thrive in a highly collaborative, fast-paced environment where the nature of the work can be varied

Innate curiosity, happy to dig in proactively and whenever called upon

Benefits That Matter

Our benefits are designed to support life’s many stages—expected and unexpected. Eligible employees can access:

• Medical, dental, and vision insurance
• Virtual mental health support
• Health Savings and Flexible Spending Accounts (including dependent care)
• Infertility and critical illness benefits
• 401(k) with generous 6–10% employer contribution
• Paid parental leave
• Tuition reimbursement
• Free parking and commuter support

Note: Some benefits apply only to full-time employees.

Who We Are

Our tone is professionally sassy. We embrace meat raffles, hot seats, and the occasional Jell-O shot. We like staff meetings that are informative, educational, and at times, damn funny. We believe in no hierarchy, no bullshit, no politics. Just honest, hard work and great fun.

Important to note: While we value AI as a tool, AI is not invited to the company interviews. We want to meet the wonderfully talented human you! Any suspected use of AI to inform or assist, while actively in an interview with the company, will result in exclusion from consideration for the role to which you applied or were referred.

Equal Opportunity Employer

We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. The company does not and will not discriminate against employees, prospective employees, clients, or vendors.