Senior Technical Account Manager - Federal

LIFE AT the company

The people at the company believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about the company, and about our larger purpose.

Could that be you?

YOUR MISSION

As a Technical Account Manager in our Federal Civilian Client Success team, you'll guide our most strategic government customers in building and scaling enterprise automation and Agentic AI programs. Your role will be critical in ensuring federal agencies achieve maximum business value from the company Platform by serving as both a trusted technical advisor and hands-on technical expert.

You will work across all levels of government organizations—from developers and architects to operational leaders and executive stakeholders, helping customers solve complex technical challenges, accelerate adoption, and realize measurable outcomes. This role is ideal for a highly technical, customer-facing professional who thrives in ambiguity, enjoys solving difficult problems, and is comfortable both advising and directly contributing to technical solutions when needed.

WHAT YOU'LL DO AT the company

• Build and deliver working POCs, agent prototypes, and automation accelerators directly within federal customer environments to fast-track agentic adoption while ensuring compliance with government security requirements.

• Candidates must be authorized to work in the United States for this role

• Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the federal civilian portfolio.

• Own the technical success of strategic federal civilian customers, serving as the primary technical advisor throughout their the company journey.

• Provide proactive technical guidance to mature automation and Agentic AI programs, helping federal agencies expand their vision of what is possible with the company Platform while driving measurable adoption, mission outcomes, and value realization.

• Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable mission value.

• Guide to platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities within government security frameworks.

• Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption in compliance with federal standards.

• Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate.

• Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities that meet federal compliance requirements.

• Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges.

• Collaborate with relevant the company Infrastructure and security teams to ensure AI governance, security, and compliance considerations, especially for federal customers operating under FedRAMP, FISMA, and other government security frameworks.

• Enable customer stakeholders on the company for best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions.

• Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and federal government trends, helping customers translate innovation into mission outcomes.

• Maintain an understanding of contract utilization to drive shelfware consumption and positively impact commercial events.

WHAT YOU'LL BRING TO THE TEAM

Required Qualifications

• 10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, Professional Services, Software Engineering, or similar customer-facing technical roles, preferably supporting federal government customers.

• Direct, hands-on experience implementing, supporting, or architecting solutions on the company Platform.

• Strong knowledge of enterprise automation technologies, software development practices, cloud platforms, integrations, APIs, and enterprise architecture concepts.

• Hands-on experience building agentic or LLM-powered solutions, including prompt engineering, tool/function design, agent orchestration, and output validation.

• Demonstrated ability to diagnose complex technical challenges, navigate ambiguity, and develop creative, practical solutions to difficult customer problems.

• Experience balancing technical advisory work with hands-on technical execution, including troubleshooting, development, configuration, or solution design.

• Strong communication, presentation, and facilitation skills with the ability to explain complex technical concepts to both technical and business audiences.

• Proven ability to operate independently, prioritize effectively, and drive work to completion with minimal oversight.

• Experience working in fast-paced, rapidly evolving technology environments.

• Strong customer-facing consulting skills with a focus on building trust and delivering measurable outcomes.

• Automation-first mindset and should provide contributions to reusable assets, best practices, and broader Client Success team enablement.

• Able to attend in-person collaboration in Northern Virginia twice a month.

Preferred Qualifications

• Experience with Agentic AI, Generative AI, large language models (LLMs), AI orchestration frameworks, Retrieval-Augmented Generation (RAG), MCP, Intelligent Document Processing, or related technologies.

• Experience with the company Agent Builder, Maestro, AI Center, Communications Mining, Document Understanding, Integration Service, and other advanced platform capabilities.

• Experience programming in .NET, C#, Java, Python, or similar languages.

• Experience with cloud platforms including Azure Government, AWS GovCloud, or Google Cloud.

• Federal civilian government experience, including experience working within, supporting, or consulting federal agencies, departments, or government technology environments.

• Familiarity with federal operational workflows, including experience with mission-critical systems, citizen services, grants management, case management, or federal IT ecosystems.

• Understanding federal compliance frameworks including FedRAMP, FISMA, NIST 800-53, Authority to Operate (ATO) processes, and government security requirements.

• Active security clearance or ability to obtain and maintain a security clearance (Secret or higher preferred).

• Experience with government contracting vehicles such as GSA Schedule, SEWP, or other federal procurement mechanisms.

• Bachelor's degree in computer science, Engineering, Information Systems, or related field.

• Demonstrate agility in learning and adopting emerging AI-assisted development tools (e.g., GitHub Copilot, Cursor, or equivalent) to support customer development teams and drive adoption of the company capabilities within government security boundaries.

Success in This Role

Top-performing Federal Civilian TAMs are highly technical problem solvers who combine deep platform expertise with strong customer engagement skills and an understanding of government operations. They are self-starters who can independently assess a federal agency environment, identify what needs to be done, and execute within compliance frameworks. They thrive in complex situations, embrace emerging technologies, understand the unique challenges of government customers, and confidently move between strategic advisory conversations and hands-on technical work to help federal agencies achieve meaningful mission outcomes.

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, the company provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy [link for members]