Senior Technical Account Manager

Applying to the company? Our only careers site is the company [link for members] and we only recruit via [link for members] [link for members] email. Details below.

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About the company

Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.

We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard, Interactive Brokers and Charles Schwab.

About the team

• The Technical Services team at the company supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.

• As part of the company' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.

About the role

• Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.

• You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.

• Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.

What you'll do

• Partner with technical and operational teams at the customer to implement the company products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.

• Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.

• Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.

• Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.

• Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).

• Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

About you

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services

• Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers

• Strong technical acumen with ability to lead API integrations

• Experience managing complex stakeholder relationships

• Excellent project management and communication skills

Important Notice for the company Applicants

Fraudulent accounts sometimes pose as the company recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.

To verify a legitimate the company opportunity

• Our only official careers site is the company [link for members]

• We only use [link for members] [link for members] email addresses

• We never ask for payment or financial details to apply, interview, or work here

• For technical roles, we do not perform a coding interview without prior screening by our engineering team

Thanks for your interest in the company!