Senior Product Manager

This is an opportunity to help guide key components of our cloud-based digital operations platform including our Android and iOS mobile apps. If you’ve ever wanted a chance to drive product innovation for a dynamic and growing cloud-service company, this is the position you’ve been looking for.

As Senior Product Manager, you’ll collaborate closely with our amazing engineers, product managers, product communicators, marketers, UX designers, and other stakeholders to design and shape our world-class platform. You'll also interact and meet with our name-brand customers to assess market needs and represent them within xMatters, the company company. If you have the technical skills and experience to be an outstanding product manager, we want to hear from you.

What you'll do

• Work closely with our software architects and UX team to define new features.

• Interact with customers, sales, consulting, support, and other stakeholders to identify the highest value investments we can make in our product.

• Collaborate with engineering to maintain development backlogs and support our sprint process with planning, shoulder surfs, and reviews.

• Assist in rollouts by delivering/overseeing webinars, training, documentation, and other release artifacts.

• Participate in product marketing team activities to brag about our awesome creations!

What you'll bring

• BA/BS degree, preferably computer-science related... but we’ve seen PMs with unrelated degrees nailing it, so if you think you’ve got what it takes, we're open-minded.

• 3+ years experience as a Product Manager, preferably in a SaaS environment.

• Solid communication skills — you love interacting with users to identify the features they need.

• Strong desire for frequent customer interaction.

• Confidence to open Postman or write a few lines of JavaScript to verify the behavior of a new API call.

• Experience working in an SRE/DevOps-savvy environment.

• Working knowledge of IT processes and systems, especially ITSM and ITOM.

Bonus to have

• Experience delivering Android/iOS apps

• Scrum certification

• Pragmatic Marketing training

• Experience designing and using low-code integration platforms

• Passion for technology and a keen interest in emerging trends in AI and Incident Management.

The reasonably estimated salary for this role at the company ranges from $110,500 - $139,000 CAD and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best-in-class, comprehensive and inclusive employee benefits for this role including healthcare, dental care, mental health benefits, disability income benefits, life and AD&D insurance, retirement savings plan with employer match, and paid time off.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

• Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
• Management of cash, company funds, or other valuable assets.
• Work in environments requiring heightened security measures.
• Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About the company

The company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at the company, explore the company blog, and connect with us on social media.

Equal Employment Opportunity

The company is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

The company does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.