Senior Product Manager

The company suite of SaaS products are designed to solve many of the current hurdles faced by auto repair shops. Our mission is to help auto repair shops drive profitable growth by attracting new customers, providing superior communication and customer service, increased shop efficiency, higher average repair orders, and more.

As an essential member of the company Product Team team, the Senior Product Manager is responsible for leading the strategy, roadmap and performance of key the company product areas. This role translates customer needs, market opportunities and company priorities into product strategies that deliver meaningful customer and business value. Working closely with Engineering, Customer Experience, Sales, Marketing and other teams, the Senior Product Manager guides products from opportunity through delivery and ongoing improvement.

The company offers competitive salaries, great benefits, and a high-energy environment with room for personal growth. This position will report directly to the  Senior Director, Product Management and will work remotely. We’re looking for someone to join our team immediately.

Responsibilities

• Own the strategy, roadmap and performance of assigned the company products or product areas, aligning product priorities with customer needs and company objectives.

• Identify and prioritize customer problems, market opportunities and product improvements that create meaningful customer and business value.

• Translate product strategy into clear priorities and requirements that enable Engineering and other teams to successfully develop and deliver solutions..

• Collaborate with Engineering and help track progress to ensure all parties are aligned on timelines and milestones

• Leverage support trends and product usage data to identify opportunities for improvement and reduce usability issues

• Support sprint planning, QA testing, and coordination with cross-functional teams to ensure smooth, on-time releases

• Maintain in-depth knowledge of the company’ product functionality, serving as a resource for internal teams

• Exercise sound judgment and communicate effectively in both internal and client-facing interactions

• Help develop and maintain product documentation and training materials for internal use

• Contribute to broader Product team initiatives related to customer satisfaction, competitive positioning, and company growth—under guidance from senior team members

• Other similar responsibilities, as dictated by the needs of the Company and our clients.

Requirements

• 6+ years of Product Management experience, preferably within B2B SaaS or a related software environment.

• Sound knowledge of the principles of Product Management, Pragmatic Marketing and Product Development

• Strong technical acumen and AI-native mindset with hands-on experience across prototyping, requirements, user stories, and technical handoff

• Deep experience in SaaS Software, Vertical Software, Payments Processing, Web/Mobile Solutions, Database Infrastructure, Reporting & Analytics

• Experience in payments processing, PayFac, or PayFac as a Service

• Familiarity with agile frameworks and tools such as Jira, Confluence, and Postman

• Excellent written and verbal communication skills

• Bonus: Experience in the automotive industry

• Must be eligible to work in the United States.

Benefits

• Medical/Dental/Vision

• Flexible Spending Account

• Lifestyle Spending Account

• 401K Match

• Flexible PTO