Senior Product Analyst

The company is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At the company, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at the company is dynamic, collaborative, and rewarding.

As a Senior Product Analyst, you'll turn product data into insights that define how we measure and evaluate our expanding AI and agent-powered capabilities — telling Product and Engineering not just what happened, but what to do next.

SOME OF THE PROBLEMS YOU’LL SOLVE

🤖 How do we measure the success of AI-powered experiences? Help define the metrics and evaluation frameworks that tell us whether our agentic capabilities are delivering meaningful value to customers.

🧪 Which product changes actually create value for our customers? Design and analyze experiments that help Product teams separate signal from noise and make confident roadmap decisions.

📊 How do we know if our products are healthy? Build the dashboards and reporting Product and Engineering leaders rely on to understand feature adoption, product performance, and where customers get stuck.

📈 Which customer behaviors predict long-term success? Identify the signals that separate highly engaged customers from those at risk of dropping off, and help teams act on those insights.

🔍 Where are users struggling and what should we do about it? Analyze behavioral data, cohorts, and usage patterns to uncover friction points, identify opportunities, and help shape a better customer experience.

🤝 What should we build next? Partner with Product Managers and Engineers to answer high-impact business questions, evaluate tradeoffs, and use data to guide investment decisions.

🎯 What should we measure that we aren't measuring today? Partner with Product and Engineering to improve instrumentation, define meaningful metrics, and ensure we're capturing the data needed to make better decisions.

HOW YOU'LL MAKE AN IMPACT

📊 Create confidence in product decisions by designing, analyzing, and communicating experiments that help teams understand what works and what doesn't.

📈 Turn product data into strategic direction by identifying trends, customer behaviors, and opportunities that influence roadmap priorities.

📉 Build a shared understanding of product health through dashboards and reporting that give Product and Engineering teams visibility into adoption, performance, and customer outcomes.

🤖 Help define how we measure success in an AI-first product by developing the metrics and evaluation frameworks that shape our agent-powered capabilities.

🤝 Bring data into the room early. Partner with Product Managers, Engineers, and Designers to frame problems, evaluate tradeoffs, and make better decisions before roadmaps are finalized.

🎯 Reveal what different customers need by using cohort analysis, segmentation, and behavioral data to uncover meaningful patterns and opportunities for improvement.

🧩 Bring clarity to ambiguity. Start with questions – not predefined reports – and determine what needs to be measured, analyzed, or built to help teams move forward with confidence.

YOU'LL PROBABLY THRIVE HERE IF YOU

🧩 Use data to drive decisions. You have a track record of answering complex product questions, designing meaningful analyses or experiments, and influencing what gets built next.

📊 Have strong analytical fundamentals. SQL is a core part of your toolkit, and you're comfortable working with product data to uncover meaningful patterns and insights.

💬 Communicate with clarity. You can explain analytical findings to both technical and non-technical audiences and help teams make informed decisions.

🤝 Enjoy solving ambiguous problems. You're comfortable starting with a question—not a predefined dataset—and figuring out what needs to be measured, analyzed, or built to find the answer.

🤖 Learn tools quickly instead of defining yourself by them. We use AI throughout our workflows and regularly experiment with tools like Cursor, Claude Code, Codex, and others. We care far more about your ability to adapt than whether you've used our exact stack before.

🛠 Bring experience with modern analytics platforms. Familiarity with tools like Mixpanel, Deepnote, AWS, Python, R, or application instrumentation is a plus, but not a requirement. Great analysts learn new tools. Great thinking is harder.

Benefits

🤑 Competitive Compensation: Competitive salary and equity packages for all employees

🏥 Healthcare Plan: Platinum medical, dental, and vision

🛡️ Free life insurance: Including long-term disability & short-term disability

🏄 Unlimited PTO: Uncapped vacation days & paid holidays

👶 Family Leave: Maternity & paternity

📈 401(k) Contribution: the company contributes 3% of your income, even if you don't contribute

🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks

👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses

🤝 Team events & Offsites: We're remote, but we regularly get together

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Our Commitment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.