Senior Manager, Growth Strategy & Insights

ABOUT THE ROLE

Hi, I’m George Shang [link for members] - I lead the company’s Growth Strategy & Operations team. I’m looking for an experienced, analytical & strategic thinker to help us address some of the company’s most pressing growth opportunities.

The Senior Manager, Growth Strategy & Insights will work in our growth group to tackle key problems over a wide range of topics, such as growth analysis, revenue forecasting, market sizing, pricing, and more. Day to day, this person will evaluate and model new initiatives, work across senior stakeholders to drive alignment, and lead projects through to completion. This is a highly strategic role, sitting at the heart of how we drive growth for the company.

This role reports into the Growth Strategy & Operations team - we are a lean team, and success in the role depends on strong ownership, comfort operating independently, and effective collaboration across functions.

WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE

• Build and sustain complex marketing models. Apply structural rigor and inform strategic decisions around how the company tracks and evaluates marketing influence, spend, and other KPIs.

• Own the full arc of an analysis, from insight to action. Across some of the company’s most complex growth initiatives: structure the problem, build the analysis, craft the narrative, present to exec audiences, and follow up to make sure recommendations actually get implemented.

• Drive the company’s pricing and packaging strategy. Bring structure to how the company thinks about pricing: grounding decisions in customer research and financial modeling, aligning stakeholders across the org, and shaping how new offerings get priced and packaged over time.

• Track performance and diagnose when something goes wrong. Monitor how the business is doing against plan, and when a number moves unexpectedly, get to the real driver rather than the first explanation that sounds plausible.

• Act as a thought partner and ‘go-to’ analytical resource for growth leaders; forecast, measure, and make optimization recommendations across channels: e.g., Paid Ads, Direct Mail, Trade Shows, etc.

• Take on leadership’s most pressing priorities. Serve as a trusted thought partner on high-stakes, often ambiguous problems, working alongside the company leadership to surface key insights and produce structured executive level perspectives.

• Build strong working relationships across the company. Partner effectively with teams across Marketing, Support, General Managers, and beyond, earning trust as someone who can get things done well with anyone in the building.

• Raise the analytical bar for the team. Build repeatable frameworks and self-serve tools that make the team's recurring work faster and more rigorous over time.

WHAT EXPERIENCE WE NEED

• Consulting or comparable background. 4+ years in top-tier management consulting (McKinsey, BCG, Bain) with a track record of driving operational improvements & owning strategic initiatives. Candidates from Tech BizOps, corporate strategy, or comparable analytical backgrounds will also be considered.

• Strong quantitative skills. Proficiency with complex financial models, comfort working with large and imperfect datasets, and the ability to produce a defensible answer. SQL experience, or a willingness to learn it, is a plus.

• Structured problem solving. A hypothesis-led, answer-first approach, with the ability to take an ambiguous, poorly-defined problem, break it down, and build a clear path to a solution.

• Slide-building and storytelling. The ability to construct a clear narrative, build the deck to support it, and present it to executive stakeholders.

• Comfort with ambiguity. Able to make progress without a fully-scoped brief and to prioritize effectively under time constraints.

• A high bar for quality. Detail-oriented, producing work suitable for an exec level audience.

• Independence and collaboration. Works autonomously while building trust and collaborating effectively across the organization.

• Domain interest. Experience in or exposure to SaaS is a plus.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

MORE ABOUT the company

The company is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at the company plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

The company is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on the company which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.

Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at the company.

COMPENSATION & BENEFITS

At the company, we’re committed to paying fairly, clearly, and above all, paying for growth. You'll see that our salary ranges are quite large - this is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence. Most new hires join at the accomplished stage. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep the company-specific knowledge.

• 🇺🇸 For candidates based in the United States, the annual salary range is $156,000 - $253,500

• 🇨🇦 For candidates based in Canada, the annual salary range is $148,000 - $240,500

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this [link for members] short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here [link for members]

The company takes job scams and candidate fraud seriously. The company will only contact you from an [link for members] [link for members] email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at [link for members] before sharing any personal information.