Senior Inside Sales Representative

About Macnica

Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc. a $10 billion technology solutions provider with a stronghold in semiconductor distribution. Macnica excels in customizing solutions to client requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.

Learn more about the Macnica team members you’ll be joining!

Job Summary

The Senior Inside Sales Representative serves as the lead Inside Sales professional and primary escalation point for the ISR team. This role combines strategic account support, complex supply chain and program management, solution-selling activities, and day-to-day supervision of Inside Sales personnel.

The Senior ISR is responsible for managing key customer accounts, coordinating critical supply chain activities, leading complex quoting and forecasting initiatives, and ensuring exceptional customer satisfaction. In addition, this position provides daily guidance, training, workload management, and operational oversight for the ISR team, acting as the primary point of contact and escalation resource for Inside Sales team members.

This role collaborates closely with Sales Leadership, Account Managers, suppliers, and customers to drive operational excellence, revenue growth, and effective execution across the sales organization.

Duties/Responsibilities

• Serve as the primary Inside Sales contact for strategic and complex customer accounts.

• Support solution-selling initiatives by coordinating customer requirements, supplier engagement, pricing strategies, and supply chain solutions.

• Manage customer forecasts, demand planning, backlog reviews, and inventory strategies.

• Develop and maintain strong customer and supplier relationships.

• Support Account Managers and Sales Leadership with revenue growth initiatives and customer retention strategies.

• Participate in customer meetings, business reviews, and escalation calls as needed.

• Lead complex supply chain programs and customer projects from quote through fulfillment.

• Coordinate demand forecasts, inventory planning, allocation management, and supply continuity initiatives.

• Monitor and proactively communicate supply constraints, lead time changes, and potential risks.

• Drive issue resolution involving suppliers, logistics providers, operations, and customers.

• Manage supplier PCNs (Product Change Notices), lifecycle changes, and related customer communications.

• Oversee complex RFQs, pricing negotiations, and quote strategies in coordination with suppliers and Sales Leadership.

• Analyze customer demand trends and identify opportunities to improve forecasting accuracy and operational efficiency.

• Provide day-to-day oversight and guidance for the Inside Sales team.

• Serve as the primary escalation point for Sandy, Reiko, Van, and other ISR team members.

• Assist with workload distribution, prioritization, and process execution across the ISR team.

• Coach, mentor, and train Inside Sales Representatives on systems, processes, customer management, and best practices.

• Support onboarding and development of new ISR team members.

• Monitor team performance metrics and identify opportunities for process improvements.

• Partner with Sales Leadership to establish and maintain operational standards and procedures.

• Assist with performance feedback and employee development planning.

• Ensure accuracy of quotes, pricing, orders, forecasts, and customer records.

• Review and approve complex transactions, pricing exceptions, and customer requests as appropriate.

• Maintain accurate records within ERP, CRM, and forecasting systems.

• Manage order tracking, expediting, cancellations, invoicing issues, credit concerns, RMAs, and customer escalations.

• Collaborate with Finance, Operations, Logistics, and supplier partners to ensure seamless execution.

• Identify and implement process improvements that enhance efficiency, customer satisfaction, and business performance.

Required Skills/Abilities

• Strong leadership, mentoring, and team development skills.

• Advanced knowledge of semiconductor and electronics distribution business practices.

• Strong understanding of supply chain management, forecasting, inventory planning, and demand management.

• Excellent customer relationship management and communication skills.

• Ability to manage complex customer programs and multiple critical priorities simultaneously.

• Strong analytical and problem-solving abilities.

• Advanced proficiency in Microsoft Office applications, particularly Excel.

• Experience working with ERP/MRP systems (SAP, Oracle, AS400, or similar).

• Ability to influence and collaborate effectively across departments and management levels.

• Strong organizational skills and attention to detail.

Education and Experience

• 8+ years of Inside Sales, Customer Service, Supply Chain, or Sales Operations experience.

• 3+ years supporting strategic accounts, demand planning, forecasting, or program management activities.

• Prior leadership, mentorship, supervisory, or team lead experience preferred.

• Semiconductor or electronics distribution industry experience strongly preferred.

• Bachelor's degree preferred or equivalent combination of education and relevant experience.