Senior Data Operations Analyst

The company is the leading provider of data and analytics for subscription media services in the U.S. The company's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, the company connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement.

We're looking for a Senior Data Operations Analyst to join our Data Operations team to own the reliability, release, and customer-facing correctness of the company's core data products. This role will sit at the intersection of Product, Data Science, and Engineering, and makes judgment calls that materially affect customer trust and business decisions.

The company is a remote-first company, and we are looking for candidates who can work during US business hours. Preferably, you should be based in a US time zone (Eastern, Central, Mountain, or Pacific). You will report to our VP, Data Operations.

What You’ll Do

• Partner with our Commercial team to understand how our customers use the company data to inform critical business decisions — and design and build data solutions that let them do that with zero friction

• Manage the end-to-end data product release, prioritizing tasks and project-managing cross-functional teams to ensure accurate, reliable, and on-time delivery of data to all internal and external stakeholders

• Develop and deploy strategic product improvements that maximize both data quality and business impact

• Build and optimize systems to proactively monitor data quality at each stage of the pipeline. Perform root-cause analyses, find scalable solutions, and propose improvements to methodology and pipeline capabilities

Who You Are

• Strategic thinker with 6+ years of hands-on experience in data-focused roles

• Expert in SQL, DBT (or similar), Excel, and business intelligence tools (e.g. Looker, Redash), comfortable navigating complex ETL systems and messy data.

• Expert use of AI to streamline data workflows and elevate data product reliability — without adding QA overhead

• Proven ability to organize, analyze and vet large volumes of data with great attention to detail

• Comfortable making defensible judgment calls in gray areas: you can tell a genuine data-quality issue from a real signal in the data, use hypothesis testing to rule out sources of discrepancy, and run root-cause investigations that stop the problem from recurring

• Strong communication and stakeholder management skills; able to translate technical concepts and align Data Ops initiatives with customer-centric objectives

• Passionate about solving customer problems

• Self-starter with the ability to carry multiple initiatives, prioritize time and resources, and meet deadlines in a fast-moving environment

• Experience mentoring or supervising teammates and upholding best practices in data operations

The company’s Benefits

• Work from anywhere during US business hours

• Competitive compensation, including participation in the company equity program

• Mentorship from experienced executives

• Opportunity to grow and impact a rapidly growing start up

• Travel to In-person team off-sites (visa-permitting)

About the company

The company is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape.

Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, the company’s mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. The company is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of the company clients and each other every day. As a small remote-first team, the company team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

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