Senior Customer Integration Engineer

Job Title: Senior Customer Integration Engineer

Department: Product Delivery

About the Role : The Senior Customer Integration Engineer combines hands-on integration engineering with customer-facing technical leadership in multi-organization healthcare environments, working with state agencies, HIEs, EHR vendors, and implementation partners to determine how systems interact and exchange data. The position supports integration delivery across customer projects, including enterprise initiatives involving multiple systems, organizations, and technical stakeholders. The engineer is expected to understand how individual integrations fit within broader customer initiatives, identify technical dependencies, and provide technical guidance. For designated customers, the role may involve sustained technical engagement across multiple initiatives while continuing to support other integration projects.

What You'll Do

• Apply systems thinking to understand how applications, data flows, and technical dependencies interact across customer environments, and recommend feasible integration approaches using existing platform capabilities and standards.

• Configure, implement, test, and troubleshoot healthcare integrations involving REST APIs, FHIR, authentication protocols, database-backed configurations, and secure data exchange.

• Provide ongoing technical consultation for designated customers, maintaining continuity across integration initiatives and evolving requirements.

• Lead and participate in technical discussions with customer IT teams, enterprise architects, technology vendors, and implementation partners to understand the broader technical environment and guide integration decisions.

• Analyze internal and external technical specifications, API documentation, FHIR Implementation Guides, payloads, and application logs to validate integration approaches and resolve issues.

• Collaborate with Product, Engineering, and implementation teams to investigate technical issues, address integration requirements, and identify product dependencies.

• Develop and maintain technical documentation, including integration configurations, data flows, and implementation decisions.

• Develop scripts, reusable utilities, and automation to improve integration testing, troubleshooting, and delivery efficiency.

You’re a great fit for this role if

• 5+ years of experience in healthcare integration engineering, interoperability, systems integration, or related technical implementation roles.

• Hands-on experience configuring, implementing, testing, and troubleshooting healthcare integrations, rather than solely designing solutions or coordinating technical teams.

• Experience independently leading or actively contributing to technical discussions with customer IT teams, architects, vendors, and implementation partners to evaluate integration approaches, identify dependencies, and explain technical options and limitations.

• Practical experience implementing and troubleshooting integrations involving REST APIs, HL7v2, FHIR, or similar healthcare data exchange technologies.

• Experience using SQL and relational databases for integration configuration and troubleshooting.

• Hands-on experience with FHIR R4, US Core, FHIR Implementation Guides, REST APIs.

• Experience with EHR integrations, Python or JavaScript scripting, cloud technologies, and multi-organization interoperability initiatives is preferred.

• Strong systems thinking, including the ability to understand a customer's broader technical environment, recognize how individual integrations fit together, and recommend feasible implementation approaches.

• Experience working with AWS services or similar cloud technologies to configure and troubleshoot integrations

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent education and experience.

Our Mission

The company’ mission is to unlock the potential of every community. Our co-founders started the company in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. The company quickly expanded to serving all people who need connections to care across our country. Through the company’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join the company.

Environmental Job Requirements and Working Conditions

• This position is remote, U.S. based.

• This position may require 10-20% travel

• The target pay range for this role is: $140,000-155,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.

• All team members will be required to pass a background check which includes criminal, employment, and education verification

Benefits provided by the company

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Join our ERGs to connect and engage with colleagues, like Military Veterans

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

The company is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [link for members] to request an accommodation.

#LI-Remote