Senior Cloud Engineer

Why the company? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At the company, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of

• The work we do and the innovation we drive

• Our values of share, care a nd dare

• A workplace culture that fosters creativity, diversity and autonomy

• Our borderless, global framework, which enables seamless collaboration

The role

As a Senior Cloud Engineer , you will operate, monitor, and continuously improve client cloud environments, lead the response to incidents within agreed SLAs, and drive automation that reduces operational risk. This position participates in a rotating shift and on-call schedule to provide round-the-clock coverage for the company's managed services clients.

Role responsibilities

• Monitor cloud infrastructure (AWS, Azure, and/or GCP) using observability tooling; triage alerts and respond to incidents within defined SLAs as part of a 24x7 rotation, including nights, weekends, and holidays as scheduled.
• Lead incident response, root cause analysis, and problem management for production issues, escalating to vendors or engineering leadership when required.
• Execute and support change requests, patching, backups, and routine maintenance following the company's change management and least-privilege access processes.
• Design, build, and maintain Infrastructure as Code (e.g., Terraform, CloudFormation, ARM/Bicep) and CI/CD pipelines to automate provisioning and reduce manual toil.
• Own and continuously improve monitoring, alerting, and dashboarding (e.g., CloudWatch, Datadog, Grafana, Azure Monitor) to increase visibility and reduce mean time to detect/resolve.
• Support security operations: apply patches, respond to vulnerability findings, and follow incident escalation procedures in line with client and the company security policies.
• Maintain accurate runbooks, knowledge base articles, and shift handover notes to ensure smooth 24x7 continuity across teams and time zones.
• Collaborate with client stakeholders, account teams, and cross-functional the company engineering teams on service improvement initiatives.
• Contribute to capacity planning, cost optimization, and reliability improvements (SLOs/SLIs) for managed environments.
• Participate in on-call rotation and follow escalation/paging procedures for priority incidents outside scheduled shifts, where applicable.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• Advanced/Fluent English
• 5+ years of experience in cloud engineering, DevOps, SRE, or infrastructure support roles, ideally within a managed services or 24x7 operations environment.
• Deep, hands-on experience with at least one major cloud platform (AWS, Azure, or GCP); multi-cloud experience is preferred.
• Working knowledge of Linux and/or Windows Server administration.
• Scripting/automation experience (e.g., Python, Bash, PowerShell) and familiarity with Infrastructure as Code tools.
• Solid experience with containerization and orchestration (Docker, Kubernetes) is expected.
• Familiarity with monitoring and incident management tooling (e.g., Datadog, PagerDuty, ServiceNow, Jira Service Management).
• Understanding of ITIL-aligned incident, problem, and change management practices.
• Strong troubleshooting skills and the ability to remain calm and methodical during high-pressure incidents.
• Clear written and verbal communication skills for shift handovers and client-facing updates.
• Willingness and ability to work rotating shifts, including nights, weekends, and public holidays, to support 24x7 coverage.
• High adaptability and curiosity around emerging tools
• Strong analytical judgement to assess AI outputs
• Systems thinking with the ability to understand full incident to resolution chains with AI support
• Experience with an AI-first approach to triage, RCA generation and observability insights

Nice to have qualifications

• Cloud certification (e.g., AWS Certified Solutions Architect Professional/DevOps Engineer Professional, Microsoft Azure Administrator/Solutions Architect Expert, Google Cloud Professional Cloud Architect).
• Experience supporting enterprise or multi-tenant client environments in a managed services or MSP setting.
• Exposure to security frameworks and compliance requirements (e.g., ISO 27001, SOC 2, GDPR).
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience with IT Service Management platforms enriched by AI

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At the company, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At the company, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site  to see how we’re creating a more equitable the company for all.

The benefits

This is a Full Time position based in Brazil, open for remote or hybrid work (São Paulo or Florianópolis)

Beyond a competitive compensation package, we offer

• Flexibility, with remote and hybrid work options (country-dependent)

• Career advancement, with international mobility and professional development programs

• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official the company email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About the company

The company is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At the company, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.