Senior Cloud Engineer

About the company

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world's biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, the company addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

The team at the company is looking for a Senior Cloud Engineer to help build, scale, and strengthen the cloud infrastructure powering our AI technology.

As a Senior Cloud Engineer, you'll play a key role in designing and operating secure, reliable, and high-performing AWS environments. You'll combine deep technical expertise with a proactive approach to reliability, automation, and continuous improvement, ensuring our infrastructure can support the evolving needs of our customers and business.

Working closely with Architecture, IT Operations, Information Security, and Engineering, you'll help solve complex infrastructure challenges, strengthen our cloud foundations, and support the delivery of secure solutions for enterprise and regulated environments.

We're looking for a hands-on engineer who enjoys solving difficult problems, improving systems, and building infrastructure that scales.

This is a remote position based in the United States.

As Senior Cloud Engineer, you will…

Cloud Infrastructure & Architecture

• Design, build, and maintain secure, scalable, and cost-efficient AWS cloud environments.

• Develop and improve infrastructure-as-code practices, reusable infrastructure components, and cloud configuration standards.

• Lead infrastructure modernization, migrations, and improvements to support evolving business and technical requirements.

Reliability & Operational Excellence

• Strengthen cloud reliability, performance, and resilience through proactive monitoring, capacity planning, and infrastructure improvements.

• Design and improve backup, disaster recovery, and business continuity capabilities.

• Develop monitoring, observability, alerting, and automation solutions to improve system performance and reduce operational complexity.

• Troubleshoot complex infrastructure issues, support incident resolution, and implement lasting corrective actions.

Security, Governance & Optimization

• Partner with Security and Architecture teams to implement strong cloud security practices, including identity management, encryption, network security, and access controls.

• Support cloud governance, security compliance, and automated infrastructure validation.

• Identify opportunities to optimize cloud costs, resource utilization, and infrastructure efficiency.

Technical Leadership & Collaboration

• Provide technical guidance through architecture reviews, documentation, knowledge sharing, and mentorship.

• Collaborate with Engineering and Product teams to ensure cloud infrastructure supports application performance, scalability, and security.

• Evaluate emerging technologies and recommend improvements that strengthen our cloud capabilities.

As Senior Cloud Engineer, you have…

• 5+ years of progressive hands-on experience in cloud infrastructure, cloud operations, systems engineering, or platform engineering, including significant experience operating production AWS environments.

• Strong AWS expertise across networking, compute, storage, IAM, monitoring, logging, and cloud security.

• Hands-on experience with Infrastructure as Code, ideally Terraform and/or AWS CloudFormation.

• Experience designing and operating highly available, scalable, and resilient cloud environments.

• Strong understanding of cloud networking, identity management, encryption, security controls, and infrastructure governance.

• Experience with containers and Kubernetes, ideally Amazon EKS.

• Proficiency in scripting and automation using Python, Bash, PowerShell, or similar tools.

• Experience with observability, incident management, root-cause analysis, and infrastructure troubleshooting.

• Strong problem-solving skills, technical judgment, and the ability to collaborate across technical teams.

• Experience supporting regulated cloud environments, including FedRAMP, NIST, or AWS GovCloud, is an asset.

• Relevant AWS certifications are an asset.

Life at the company

The company gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at the company means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It's about sharing your talent and imagination to develop innovative tech that's revolutionizing the way top brands interact with the world.

We've got a shared mission and the company future. Join us today!

The company provides Equal Employment Opportunities in accordance with applicable laws. The company is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

The company is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.