Senior Client Delivery Manager - Revenue Cycle (REMOTE)

The company provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, the company provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, the company removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. The company is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery—without formal people management responsibility.

Key Responsibilities

• Independently lead operational delivery for high-complexity, high-impact client accounts.

• Serve as a strategic operational advisor to client executives and senior leadership.

• Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations.

• Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities.

• Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle.

• Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs.

• Own complex issue analysis and resolution strategy for assigned client accounts.

• Lead advanced root cause analysis efforts across cross-functional teams.

• Frame escalations with clear articulation of risk, impact, options, and recommended path forward.

• Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues.

• Monitor performance trends and assess effectiveness of remediation strategies over time.

• Ensure consistent, professional, and transparent communication with clients during issue resolution.

• Lead director-level operational reviews, strategic touchpoints, and complex client discussions.

• Develop and deliver polished, insight-driven materials, presentations, and narratives.

• Anticipate client questions and prepare data-backed responses and recommendations.

• Establish credibility and trust with senior client stakeholders through consistent value delivery.

• Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans.

• Advocate for client needs while balancing enterprise standards, scalability, and operational realities.

• Provide informal guidance and mentorship to Client Delivery Specialists and Managers.

• Act as a subject matter expert for complex workflows, client scenarios, and operational challenges.

• Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards.

• Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements.

• Share insights, lessons learned, and best practices to elevate team effectiveness.

• Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function.

• Partner with leadership on initiatives related to process optimization, change management, and operational innovation.

• Other duties as assigned.

Requirements and Qualifications

• High School Diploma or GED required. Associates or Bachelor’s Degree in Business, Healthcare Administration, Operations, or a related field preferred.

• 4–6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments

• Deep understanding of operational workflows, data interpretation, and client support models

• Strong written and verbal communication skills with the ability to convey operational information clearly

• Demonstrated ability to independently manage client relationships and operational discussions

• Advanced analytical skills with the ability to interpret data and translate it into actionable insight

• Excellent written and verbal communication skills, including client-facing presentation experience

• Proven ability to influence without authority in cross-functional environments

• Timely and regular attendance.

• Equivalent combination of education and experience will be considered

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• Practices and adheres to the company’s Core Values, Vision and Mission.

• Consultative mindset with a focus on problem-solving and continuous improvement.

• Strong organizational skills and attention to detail.

• Strategic mindset with a focus on long-term client value and partnership.

• Trusted advisor mentality with enterprise awareness and accountability.

• Exceptional professional judgment and decision-making capability.

• Ability to receive feedback and apply it to improve performance and professional growth.

• Professional presence appropriate for client-facing interactions.

• Willingness to learn and adapt in a dynamic, evolving operational environment.

• Demonstrated ability to escalate issues appropriately with clarity and confidence.

The company is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

The company recruits, develops and retains the industry's top talent.  As the employer of choice in the complex claims industry, the company takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At the company, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then the company is the place for you.

Don’t just take our word for it!  Hear what our people are saying

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for the company because of the Core Values we believe in. The company stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations