Senior Account Manager

Senior Account Manager / Account Growth Owner

The company is a global meeting intelligence SaaS platform, headquartered in Sydney, that uses AI to turn any conversation into actions. Our mission is to transform how teams capture and utilize conversational insights to drive productivity, innovation, and tangible business outcomes. Over 1,200,000 users across 20,000 organizations in the US, EU, and LatAm, including Fortune 500 and ASX50 companies, love us, and we're ready to bring them more value by adding another professional engagement level.

This is not Customer Success.

This is not support.

This is not “relationship management.”

This is portfolio revenue ownership.

You will own expansion, retention, and commercial growth across mid-market and enterprise accounts. You are accountable for Net Revenue Retention.

If you have not carried expansion quota and grown ARR materially, this is not your role.

What This Role Actually Is

You own

• 5–12 strategic accounts

• Expansion revenue target

• Net Revenue Retention target

• Renewal negotiations

• Commercial roadmap per account

• Executive stakeholder mapping

• Technical orchestration (not coding, but solution ownership)

• Cross-functional escalation

You sell first. You support the second.

What a Winner Looks Like

You

• Have carried expansion quota materially

• Have grown account ARR 25–50%+ YoY consistently

• Can show multi-6-figure expansion wins (including global enterprises and/or F500)

• Have run executive QBRs/ABRs that led to expansion

• Drive adoption metrics that convert into customer satisfaction and revenue

• Independently design account plans without templates

• Influence Product roadmap via structured feedback

• Can coordinate engineering resources without drama

• Do not need daily management

Junior AM asks for instructions.

Mid AMs defines approaches.

Snr AMs influence the company's motion.

We are hiring the latter.

Core Responsibilities

• Own customer-company communications end-to-end

• Own expansion & renewal quota

• Increase seat penetration, multi-team adoption, and enterprise footprint

• Run executive-level QBR/ABRs tied to ROI and real business outcomes

• Design and execute account expansion strategy

• Identify white space and multi-thread deeply

• Coordinate technical onboarding and integration alignment

• Reduce churn risk proactively from day 1

• Turn the customer signal into GTM leverage

KPIs

• Net Revenue Retention %

• ARR Expansion $ per quarter

• Gross Retention %

• Forecast accuracy

• Time-to-resolution on escalations

• Expansion conversion rate

If you are not comfortable being measured on these, this role will be uncomfortable.

What Disqualifies You

• Pure CS background with no quota ownership

• “Relationship-first” mentality without commercial backbone

• Heavy dependency on Product to solve everything

• Prefers webinars over negotiations

• Needs structured playbooks to operate

Profile We Look For

• 5–10+ years B2B SaaS

• Owned expansion revenue formally

• Sold into mid-market / enterprise

• Fluent in commercial modeling (TCV, ARR, discount logic)

• Technically literate (SSO, AI, APIs, workflow config)

• Comfortable pushing executives toward decisions

• Autonomous operator across time zones

Why Join

• Accelerate career with an AI-driven company with a roadmap to become AI-native

• Direct ownership of revenue impact

• Co-build an AI-first account expansion machine

• Expansion commission structure

• Clear path to Growth Lead

• Equity upside

• Backed up by strong expansion results and a playing coach leader

• Lean team. High leverage. No bureaucracy.