Revenue Operations Analyst

COMPANY OVERVIEW

The company is bringing the world’s most natural interface, voice, to the technology we use every day. Our speech models and real-time infrastructure power AI systems that keep up with the way people actually speak. More than 5,000 organizations run conversational voice AI on the company in production, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Cresta, Granola, and Jack in the Box.

The company Voice Agent Platform brings together speech-to-text, text-to-speech and speech-to-speech, with voice-native foundation models available through cloud APIs or self-hosted and on-premises deployments. Built for accuracy, low latency and cost efficiency, the company makes high-quality voice experiences practical to build and run at scale. More than 650,000 developers have used the company to process more than 200,000 years of audio. Every day, more of the world’s conversations with AI run on our models.

AI-FIRST BY DEFAULT

At the company, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Every team member who works at the company is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. If you’re energized by experimenting, adapting, and learning constantly, you’ll thrive here. Expect your day-to-day to evolve as fast as the technology does.

The Opportunity

The company is hiring a Revenue Operations Analyst to help build and operate the systems, data, and workflows that power our GTM organization.

This is a hands-on role for someone who likes getting into the details: fixing broken workflows, improving data quality, supporting quote-to-cash and usage-based billing processes, and finding ways to automate repetitive work. You’ll work closely with GTM Engineering, Finance, Sales, Customer Success, and Renewals to make our commercial systems more reliable, scalable, and efficient.

WHAT YOU’LL DO

• Support and improve quote-to-cash workflows, including CPQ, order forms, contract changes, subscriptions, entitlements, and downstream system updates.

• Partner with Finance and GTM Engineering on usage, billing, and monetization workflows, including reconciliation across CRM, product, billing, and finance systems.

• Serve as a hands-on Salesforce and GTM systems operator, building reports, dashboards, flows, automations, and system enhancements.

• Maintain strong data quality and governance across accounts, opportunities, contracts, usage, renewals, and customer records.

• Troubleshoot and resolve GTM systems and process issues, identifying root causes rather than relying on manual workarounds.

• Identify repetitive or high-friction workflows and help build automation and AI-enabled solutions to reduce manual effort.

• Support the systems and reporting used to operationalize forecasting, routing, territory, quota, and commission decisions.

• Partner with the Director, GTM Engineering on system requirements, testing, implementation, documentation, and ongoing optimization.

• Help create scalable operating processes as the company grows, while staying close to the day-to-day work that surfaces where systems need to improve.

IT’S IMPORTANT TO US THAT YOU HAVE

• 3–4+ years of experience in Revenue Operations, GTM Systems, Sales Operations, Business Systems, or a related role.

• Strong hands-on Salesforce experience, including reporting, flows, automation, and data management.

• Experience working across CRM, CPQ, billing, contract, or other GTM systems.

• Strong analytical and problem-solving skills with high attention to detail.

• A track record of improving workflows, not just executing existing processes.

• Comfort using AI and automation tools to reduce manual work and improve operations.

• Ability to work cross-functionally across GTM, Finance, and technical teams.

IT WOULD BE GREAT IF YOU HAD

• Experience in a usage-based or consumption-based business.

• Experience with CPQ and contract-generation tools.

• Familiarity with billing or metering systems.

• SQL or experience working with GTM/customer data.

• Experience with tools such as Claude, Cursor, n8n, Workato, Retool, or similar automation environments.

• Experience in a high-growth SaaS or AI company.

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