RCM Lead

About the Role

The Revenue Cycle Management Lead will serve as the right hand to the Director of Revenue Cycle Management, helping drive operational excellence, reporting, process improvement, and team success across the organization.

This role is ideal for a revenue cycle professional who enjoys solving problems, analyzing data, improving workflows, and supporting the development of others. The successful candidate will provide guidance and support to a team of two while partnering with leadership to identify opportunities for improvement and drive results.

What You'll Do

• Serve as a trusted partner to the Director of Revenue Cycle Management

• Provide day-to-day support, guidance, and mentorship to a team of two revenue cycle team members

• Analyze revenue cycle data to identify trends, risks, and opportunities for improvement

• Develop and maintain reports, dashboards, and performance metrics

• Monitor billing, collections, denials, and payer performance

• Partner with leadership to provide data-driven recommendations and business insights

• Support audit readiness, compliance initiatives, and reporting activities

• Assist with workflow optimization and process improvement efforts

• Support system enhancements, testing, and implementation projects

• Collaborate with operational, compliance, and technology teams to improve efficiency and accuracy

What We're Looking For

• 3+ years of dental and/or orthodontic revenue cycle experience

• Advanced Microsoft Excel skills, including pivot tables, lookups, formulas, and data analysis

• Strong analytical and problem-solving abilities

• Excellent communication and organizational skills

• Ability to work independently while managing multiple priorities

• Demonstrated ability to coach, support, or lead others in a collaborative environment

Preferred Qualifications

• Experience with Dentrix Ascend, Ortho2Edge, OrthoBanc, Zentist, Gaidge, or similar platforms

• Experience supporting audits, compliance initiatives, or reporting functions

• Experience leading projects, training team members, or serving as a subject matter expert

Why Join the company?

• Fully remote work environment

• Medical, dental, and vision insurance

• 401(k)

• Paid time off and paid holidays

• Pet insurance

• Opportunity to make a meaningful impact in a growing organization

• Collaborative and supportive team environment

We are seeking the best-qualified candidate and encourage applicants who meet most, but not necessarily all, of the listed qualifications to apply.

The company is a doctor-founded, doctor-led Dental Support Organization (DSO) supporting orthodontic and pediatric dental practices across the United States. We are committed to helping our partner practices thrive while preserving clinical autonomy and creating opportunities for growth, collaboration, and innovation.

We are seeking a Revenue Cycle Management Lead to join our growing Revenue Cycle team. This role serves as a key partner to the Director of Revenue Cycle Management and combines analytics, process improvement, and team leadership responsibilities.