Provider Data Operations Lead

Hi, we're the company. We're hiring a Provider Data Operations Lead to join our Network Operations.

The company is the first the company insurance company built around a full stack technology platform and a relentless focus on serving our members. We started the company in 2012 to create the kind of the company insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Provider Data Operations Lead is a provider data and production workflow expert within a payor healthcare environment. This role is responsible for creating, implementing, and optimizing production workflows while driving team performance against established goals and KPIs. The Lead provides day-to-day coaching and leadership to support staff and partners with cross-functional stakeholders to develop workflow solutions that improve operational efficiency, data accuracy, quality, and overall team performance.

You will report into the Manager, Provider Data Operations.

Work Location: This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in the company's unlimited vacation program and annual performance bonuses.

Responsibilities

• Hire and manage a team of the company colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks

• Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise

• Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.

• Serve as a central communicator by leading team huddles with the company colleagues, connecting colleagues to the mission, vision, and values of the company, and providing guidance and motivation to achieve daily operational objectives

• Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with the company's core values

• Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team

• Identifying and closing gaps on existing operational workflows

• Work collaboratively across production and other the company teams to implement best practice

• Compliance with all applicable laws and regulations

• Other duties as assigned

Requirements

• 2+ years experience of provider data experience with a the company insurance company

• 1+ year of direct people management experience

• 1+ years of experience using data and metrics to drive improvements

• 1+ years of experience working with teams in multiple locations and multiple disciplines

• Work according to the Work Location section above.

Bonus points

• Bachelor's degree

• Lean Six Sigma or Process Improvement certification

• Prior healthcare and/or insurance experience

• Advanced Google Suite or Microsoft Office capabilities

• 2+ years experience solving complex inquiries

• 1+ years managing projects

This is an authentic the company job opportunity.

At the company, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change the company care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: the company applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any the company applicant who requires reasonable accommodations during the application process should contact the the company Benefits Team [link for members] to make the need for an accommodation known.

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