Product Support Engineer

ABOUT the company

We’re looking for an experienced Product Support Engineer for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

WHAT YOU WILL DO

• Be the first point of contact for the company’s clients and partners, troubleshoot issues or escalate them internally

• Research, debug and solve client’s issues

• Work closely with Support, Product and Engineering teams to improve and grow the product offering

• Serve as an advocate for customers with the product organization

• Become an expert in mobile marketing and the company’s product offering

• Play a significant role in the growth and development of our customer support competency

WHO YOU ARE

• Fluent English (verbal and written) – a must

• Ability to write short technical explanations in English – a must

• Service-oriented person

• Ability to self-manage time and prioritize tasks accordingly

• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness

• Aptitude to multitask with a high volume of tasks

• Responsible, independent and autodidact

• Team player with solid communication and presentation skills

WHAT YOU WILL NEED

• 3-5 years of experience in Technical Support or QA

• Previous experience in a B2B SaaS company – an advantage

• B.E / BCA / MCA required in a relevant technical field

• Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.