Product Operations Manager

Who we are

About the company

The company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Product Operations team supports the company’s mission (to ‘Increase the GDP of the Internet’) by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across the company that optimize Product development and delivery.

The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:

• Defining launch processes and policy

• Managing launch processes and execution within product orgs

• Planning and alignment across Product, Go-to-Market, and Systems / Operations teams

• Leading commercial execution for priority product launches

• Aggregating user feedback

We are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product.

What you’ll do

Responsibilities

• Lead end-to-end operational readiness and execution for priority product launches, establishing owners, milestones, decision forums, and launch plans.

• Manage commercialization program to drive cross-functional coordination between product and cross-functional teams and transform it into a scalable program that keeps pace with launch velocity.

• Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, building agentic workflows, developing repeatable methodologies)

• Build with a mindset of scale and flexibility for all internal and external stakeholders

• Partner with Product teams to help them execute on important strategic initiatives or drive operational scale and efficiency

• Build and communicate relevant operational metrics to leadership and partnering teams

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in product operations, technical program management, project management, a product ownership role, management consulting or related discipline

• Previously worked cross-functionally with product and technical teams

• Must have proficiency with Google suite, especially Google Sheets and Google Slides

• Experience with AI, automation, and workflow tools to drive operational efficiency

• Problem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environment

• A strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment

• Enthusiastic “roll up your sleeves” mentality

Preferred qualifications

• Prior experience with payments, fintech, and/or high-growth technology companies

• Experience working with and translating SQL and working with dashboards