Product Manager, Care Delivery

The company is the world's largest virtual the company for women and families on a mission to make healthcare work for all of us. Through the company Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, the company provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, the company has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, the company has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission –  the company is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)

• Fortune Change the World (2024)

• CNBC Disruptor 50 List (2022, 2023, 2024)

• Fortune Best Workplaces for Millennials (2024)

• Fortune Best Workplaces in Health Care (2024)

• Fast Company Most Innovative Companies (2020, 2023)

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role

Care Delivery is the infrastructure that powers how the company members access care and how our providers deliver it. Every program we run across maternity, fertility, menopause, and pediatrics, depends on it. It's where clinical workflows, provider tooling, and the systems that make care measurable, billable, and scalable at the company's scale all come together.

We're looking for a Product Manager to help build that platform: the EHR and clinical tooling, provider workflows, messaging, and the data and billing infrastructure that turn the company's care model into something reliable and scalable. You'll own defined capabilities within the platform and drive them from problem to shipped, in close partnership with engineering, clinical, design, and operations. It's a high-leverage seat. What you build here touches every program the company offers.

You'll report to the Group Product Manager, Care Delivery, and work closely with our providers, as well as Clinical Product, Member Experience, Operations, and the Data and AI Platform teams.

What You’ll Do

• Own specific Care Delivery capabilities end-to-end, provider workflows, clinical documentation, messaging, scheduling and matching, or quality and billing infrastructure, from problem definition through launch and iteration.

• Make crisp, well-reasoned product decisions, especially where clinical accuracy and provider experience are both at stake.

• Use AI hands-on to move faster, prototyping with AI tools to test ideas and pressure-test flows before committing engineering time, and identify and build AI-powered capabilities into the care delivery platform where they genuinely improve the provider or member experience.

• Partner daily with engineering and design to ship reliable platform capabilities, and with clinical and operations partners so that what you build works for real providers and members.

• Translate regulatory and quality requirements, like HEDIS measures and clinical coding, into clean product experiences that add value without adding friction.

• Instrument what you ship, watch how it performs, and iterate. Bring data to every decision.

• Build platform primitives, reusable capabilities that serve many programs, rather than one-off features.

• Bring a point of view on how AI can improve care delivery workflows, and put it to work in how you build.

What You’ll Bring

• 3+ years in product management, ideally with some time in healthcare tech or another complex, regulated, or operations-heavy domain.

• A strong executor: you take ambiguous problems, break them down, and ship, without needing everything defined for you.

• Solid data instincts: you define the right metrics, work with real datasets, and communicate findings clearly to both clinical and commercial audiences.

• Comfort with technical and clinical complexity: you can hold your own in an engineering sprint and a clinical review, and you're eager to learn the domain fast (FHIR, interoperability, EHR workflows).

• Genuine care for providers and members: the people using what you build show up in your decisions.

• Clear, direct communication and strong cross-functional collaboration.

• Fluency with AI and a genuine desire to build with it: you understand how modern AI models work well enough to know where they're reliable and where they aren't, you reach for AI tools to prototype and think, and you're excited to ship AI-powered features rather than just talk about them.

• Bonus: experience with EHR or EMR systems, clinical workflows, healthcare interoperability, or provider-facing tools.

The base salary range for this role is  155,000-185,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

The company embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At the company we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• the company for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

• Whole-self care through wellness partnerships

• Hybrid work, in office meals, and work together days

• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

• Annual professional development stipend and access to a personal career coach through the company for Mavens

• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to the company Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

The company is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. The company interview requests and job offers only originate from an @mavenclinic.com email address (e.g [link for members] the company will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving the company please notify us at: [link for members] . For general and additional inquiries, please contact us at  [link for members] .