Product Delivery Lead

Core Responsibilities

• Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle

• Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery

• Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment

• Identifies, tracks and eliminates team impediments and process bottlenecks

• Resolve and escalate cross-team issues and blockers early, before they affect the schedule

• Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations

• Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery.  Collaborate with other delivery leads and engineering managers to align resources to the plan

• Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan

• Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement

• Establish communication plans and provide frequent updates to all internal and client stakeholders

• Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling

• Recommend internal process, policy, and quality improvements

• Foster a culture of teamwork, collaboration, proactive and positive communication

Required Qualifications

• Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline

• 3-5+ years delivering software development and related IT projects across multi-faceted teams

• Demonstrated experience managing multiple concurrent work streams across a program or major clients

• Experience working with both enterprise-level clients and fast-moving agile projects

• Experience interfacing with external and internal stakeholders, SMEs and C-level personnel

• Experience translating business processes, architecture discussions and requirements into clear deliverables

• Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)

Desired Skills

• Strong leadership, decision-making and problem-solving skills

• Polished communicator: well organized, detail oriented and hands on

• Ability to turn client issues and requests into clear deliverables and well-structured plans

• Eagerness to learn how the platform works technically and how merchants use it

• Comfortable in a fast-paced, entrepreneurial environment

• Experience within the payments and/or financial services industry a plus

• Experience with hands on coding is a plus