Principal AI Solutions Architect – Healthcare (Presales)

LIFE AT the company

The people at the company believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about the company, and about our larger purpose.

Could that be you?

YOUR MISSION

This is a customer-facing presales role on the company's Healthcare Go-to-Market team. You'll partner with Account Executives and sales leadership to win strategic deals with the largest health systems in the U.S. You'll lead executive discovery, shape the solution strategy, and build the technical and business case for Agentic Automation.

At the company, we believe the future of healthcare lies in the convergence of AI, automation, agents, people, and enterprise systems. You'll be the person health-system CIOs, CTOs, and Chief AI Officers trust to show them how that convergence becomes measurable value, and why the company is the right partner to deliver it.

This role is for someone who has sold enterprise technology into healthcare as a presales leader, solutions architect, or field CTO, and who is fluent in today's AI and agentic landscape.

WHAT YOU'LL BRING TO THE TEAM

Win strategic deals

• Partner with Account Executives and Regional Sales Directors on strategic healthcare pursuits, and own the technical and business win strategy.

• Lead executive discovery sessions and value workshops with CIOs, CTOs, CDOs, Chief AI Officers, enterprise architects, and operational leaders.

• Build business cases and ROI models that tie Agentic Automation to operational, financial, and patient outcomes.

• Design solution architectures and AI/automation roadmaps, and guide the demos, proofs of concept, and pilots that move deals to close.

• Lead strategic RFP and RFI responses for healthcare opportunities.

• Help build pipeline and speed up deals across a portfolio of named health-system accounts.

Position the company in a crowded AI market

• Show where the company fits alongside hyperscaler AI services, EHR-native AI, workflow platforms, and healthcare AI point solutions, and where it wins against them.

• Articulate the differentiated value of Agentic Automation, and identify where the company can drive the greatest impact in each account.

• Advise customers on AI governance, operating models, and platform strategy as part of the buying decision.

Be the healthcare voice inside and outside the company

• Represent the company as a healthcare thought leader through executive briefings, industry conferences, and customer events.

• Bring field insight back to Product, Technology Alliances, and Industry teams so our solutions match what health systems need.

• Share competitive intelligence, winning plays, and healthcare trends across the GTM organization.

WHAT YOU'LL BRING TO THE TEAM

Must have

• 8+ years in a customer-facing presales role (solutions engineering, solution consulting, solutions architecture, or field CTO) at an enterprise software, SaaS, cloud, or AI company.

• Significant experience selling to U.S. health systems, integrated delivery networks, or academic medical centers.

• A track record of supporting and winning complex, multi-stakeholder enterprise deals, typically $1M+ in ACV, through long sales cycles.

• Hands-on fluency in GenAI and LLMs, AI agents, retrieval-augmented generation, and automation or orchestration platforms, enough to be credible with a Chief AI Officer and to guide a technical POC.

• Working knowledge of provider operations and systems, such as Epic or Oracle Health, revenue cycle, patient access, and clinical operations workflows.

• Exceptional executive presence and storytelling, with the ability to translate complex technology into clear business outcomes.

Nice to have

• Experience in a field CTO, industry principal, or healthcare industry-lead role at a technology vendor.

• Earlier experience at a health system, in healthcare IT leadership, or in healthcare consulting, combined with later vendor-side presales experience.

• A public presence in healthcare AI, such as conference speaking, published thought leadership, or industry advisory roles.

Logistics

• Up to 25% travel.

• Candidates must be authorized to work in the United States.

#LI-KS6

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, the company provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy [link for members]