Partnership Development Manager

Partner Development Manager

Remote

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet the company , the Canadian fintech company accelerating the business of clients around the world. The company's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, the company provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At the company, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a(n) Partner Development Manager to join our fast-growing Partner Management team. Reporting to our Vice President, Client Management, North America you will be supporting the team on the Partnership Lead with a key focus on Revenue Growth

As Partner Development Manager, you will be accountable for the quality, health, growth and profitability of the company’s top strategic, high value and complex partners by ensuring that our services and solutions are delivered in alignment with that partners objectives and key strategies. You will also work to continuously refine processes to enable our partners to have the best experience possible. Success is measured in client satisfaction, net promoter score, service level attainment, revenue and profitability

Key Responsibilities

• Build relationships with senior management and potential partners, engendering trust, •Identify and pursue opportunities for the company to penetrate new markets or merchants with or through a partner, bringing in or responding to sales initiatives when appropriate

•Learn partners product pain points and understand priorities and urgency; communicates this knowledge to the company management; keeps partners informed of product roadmap; manages business relationship during post launch re-integrations

• Create and drive strategic plans with partners & be seen as an e-commerce subject matter expert that the partners can rely on for product, payment & industry trends, best practices & expertise.
• Provide product guidance and recommendations to new partners to assist with their implementation of the company & new product adoption.
• Promote the value prop of the company to partners and evangelize partner value and partner capabilities within the company. Be the voice of the partner: advocate for your partners, ensure team and strategy are customer focused
• Maintain Salesforce for tracking of all marketing initiatives, product opportunities, and contractual opportunities and be able to use internal tools for account mgmt.
• Project Management of large strategic deals from pitch to launch & beyond to manage partner marketing programs & plans.
• Facilitate meetings with the company functional groups (Product, Engineering, Risk, Ops, etc.) for learning and confidence building purposes; facilitates meetings with the company senior management when appropriate
• Work with marketing to create strategies and execute activities that will drive partner advocacy, merchant acquisition, and increase total merchant processing volume.

Preferred Qualifications

• Adept at engaging with and presenting to C-Level stakeholders.
• Be able to travel with some regularity within North America for customer meetings and industry events.
• 8+ years of direct experience in the global payments industry
• Have worked in and understand the challenges and opportunities around supporting partners in the ever-evolving ISV/ISO landscape in North America
• Proven track record of hitting quotas and/or revenue and profitability targets
• Adapts quickly to changes in partner goals and expectations and industry trends
• Excellent communication skills to effectively interact in person, video, phone and email.
• Strong analytical skills and ability to understand billing, contractual, and/or technical issues • Excellent organization and time-management skills
• Self-motivated; works well in team environment as well as independently

Benefits

The company is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at the company is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.