Paralegal

ABOUT the company

At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it.

The company makes it easy for any sick or injured American to get life-changing aid. Our mission is to tear down barriers between people in crisis and the aid they deserve. In the last six years, we’ve become the leading platform connecting people with disabilities to government benefits.

We also help victims of accidents, misconduct, and violence get compensation from insurance.

So far, we’ve helped hundreds of thousands of people access over $10 billion in life-changing aid —and earned over 20,000 five-star reviews. And we’re just getting started.

We've raised more than $100 million from top VC firms like Forerunner, Google Ventures, and True Ventures, and we’re on our way to creating a category defining business assisting Americans in need.

THE JOB

Each day, thousands of people seek our help getting disability benefits or insurance compensation. They’re intimidated by the process, unsure where to turn, and desperate for good advice.

As a Paralegal at the company, your job is to get them on the right path. This job is different from that of a traditional paralegal. The job mixes responsibilities in any good paralegal’s comfort zone (build client relationships; keep your caseload moving; and collaborate with attorneys on case strategy) with those unique to being an operator in a fast-growing tech company (help Marketing source clients who’d be great in testimonials, or user test new tools for Product).

In a typical week you might do any of the following

• Interview a client, analyze their medical records, and draft a persuasive memo arguing why the SSA should consider them disabled.

• Work with a client’s local representative to run down missing paperwork at SSA

• Take on an inefficient workflow that’s slowing the team down (e.g., processing case updates), scope an improvement, get team buy-in, and execute the improvement.

This role is a rare opportunity to join a fast-growing Series C startup and do meaningful social impact work. It’s designed to be a path to (a) staying at the company and advancing on the Representation Lab team, or (b) heading to law school or business school (we'll help you with applications and we write great recs).

QUALIFICATIONS

Required

• You have experience in a professional role that required a substantial amount of client-facing work (like a case manager) or lawyer-facing work (like a paralegal).

• You are a resourceful team-player ready to dive into a scrappy startup environment where you will learn quickly and get your hands dirty.

• You are comfortable in a variety of interpersonal conversations; you can be empathetic and kind when speaking with people in a moment of crisis, and can be thoughtful and organized when interacting with attorneys.

• You have a demonstrated commitment to doing good and helping people.

Bonus / Nice-to-Have

• You have professional experience helping others apply for government benefits.

• You have experience at a startup or other fast-paced, agile environment.

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you.

SALARY AND BENEFITS

This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.

We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.

We offer competitive pay — including equity for every employee — and generous benefits:

• Medical and dental insurance with 100% of employees and their families premiums covered

• 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)

• Free membership to OneMedical

• $600/year internet stipend

• $1,000/year reimbursable stipend for education and training outside of work

• Up to $1,200/year student loan repayment assistance

• 401(k) and optional HSA/FSA

• Humble, thoughtful, smart, fun colleagues

We anticipate the base salary band for this role will be between $75,000 and $90,000 in addition to equity and benefits. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills and abilities, as well as internal equity among our team.

LOCATION

This job is fully remote and we’re committed to empowering everyone with flexibility. Work remotely, and travel to LA (on the company dime) as needed to be with your colleagues – usually quarterly, plus offsites. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.