Order Fulfillment Specialist
Company shown to members 🔒 · Remote · US only
Apply free: 3 jobs are on us✨ Tailor my resume for this job🎤 Practise the interview question, free
✓ Straight from the company's own careers page. No middlemen, no “we'll send you a check for equipment”. How we check jobs
✓ Sent 100 applications and heard nothing? Make this one count: tailor your resume to this ad in one tap, free.
✨ Not sure this is the one? Get your remote job matches in 30 seconds →
First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
Practise the first interview question for this job
If the company replies, the first call usually starts with a question like this. Vague answers are the easiest to reject. Write yours and get an AI score in under a minute.
The 20-second read
- Experience
- Experience not stated
- Where you can live
- US only
- Skills and tools
- reconciliation, ticketing, order management
- Degree or licence
- Mentioned (bachelor's)
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Experience not stated
- Employer publication date
- 21 September 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
ABOUT OPENLOOP
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door.
Today that journey breaks in predictable but unowned ways: orders stall before reaching the pharmacy, stall at the pharmacy awaiting clarification, or stall in transit during a cold-chain shipment that can't tolerate delay. Resolution is manual, split across several people, and dependent on daily spreadsheet exchanges with pharmacy partners.
As Order Fulfillment Specialist, you are the single owner of that end-to-end flow. You'll take a process that currently runs on manual intervention and turn it into a scalable, instrumented system — resolving today's queue while partnering with Product to build the tooling that eliminates the manual work entirely. This role has broad latitude to define how fulfillment operations work at OpenLoop.
What You'll Do
- Own end-to-end accountability for order flow: order placed → received by pharmacy → shipped → delivered to patient.
- Own and drive down the order exception queue; diagnose root cause across licensing, provider-state coverage, system/API, and address-validation failure modes rather than clearing symptoms.
- Replace today's manual order-reconciliation process (daily spreadsheet exchanges and manual note capture) with standardized, documented, scalable workflows.
- Define and own process for carrier delivery exceptions — delays, returns to sender, and cold-chain temperature excursions requiring replacement — so patients receive medication on time.
- Partner with Product and Engineering to specify, prioritize, and validate tooling that automates order triage, status visibility, and exception handling.
- Drive cross-functional resolution with Licensing & Credentialing, Product/Engineering, and pharmacy partners; establish the recurring cadences and handoffs that prevent recurrence.
- Build the metrics, runbooks, and reporting that make fulfillment quality visible and hold the process accountable as volume scales.
- Other duties as assigned.
Who You Are
You're an operator, not an administrator. You're energized by walking into an unstructured, high-volume process and rebuilding it — and you're comfortable being the person who pushes cross-functional partners for the what, why, and how until something actually changes.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 5+ years in fulfillment, logistics, or operations, with demonstrated ownership of end-to-end process design — not just execution within an existing process.
- Track record of diagnosing where work gets stuck and building the process or tooling that unsticks it at scale.
- Experience partnering with Product/Engineering to translate operational problems into tooling requirements.
- Strong cross-functional influence; able to drive urgency and accountability across teams you don't own.
- High attention to detail with comfort working in order management, tracking, and ticketing systems.
Preferred Qualifications
- Healthcare, pharmacy, or other regulated-operations experience.
- Cold-chain, perishable, or time-sensitive shipping experience.
- E-commerce, 3PL, or last-mile delivery operations background.
- Experience with process automation or workflow tooling implementations.
OUR BENEFITS
In addition, for salaried positions you would also be eligible for
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
OUR COMPANY
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.
Apply free: 3 jobs are on us✨ Tailor my resume for this jobPrepare with the Apply kit
- Open 7 weeks
- No pay listed
A resume that gets past the first 6 seconds
Recruiters skim. The Psst resume coach fixes what makes them skip you, line by line, and one tap tailors it to the exact job you're applying to.
- 1Every line checkedWeak starts, clichés and AI-sounding phrases flagged, with a 3-question fix.
- 2Tailored to the jobSee which skills and tools from the ad your resume is missing. Try it free on one of your matches.
- 3Ready for remoteTime zone, tools and proof you work on your own, the things remote teams look for.
- 4Looks the partOne page, 6 designs, 8 colours and a matching cover letter, free to build. Premium downloads the PDF and Word files.
Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.