Operations Specialist

At the company, we connect music usage data with the information needed to identify rights holders and support accurate royalty distribution. Our work combines music expertise, data, technology, and operational delivery. We're looking for an Operations Specialist who enjoys analyzing how things work, solving complex problems, and finding better ways to get things done.

In this role, you'll work at the intersection of clients, data, operations, and technology. You'll assess customer needs, coordinate operational delivery, and collaborate with technical teams to turn challenges into practical, scalable solutions.

What you'll do

• Understand and deliver: Learn our services and operational workflows, grasp client needs, and ensure reliable execution.

• Bridge business and technology: Translate business requirements into clear technical specifications and communicate technical concepts to non-technical stakeholders.

• Analyze data and solve problems: Investigate datasets, identify inconsistencies, uncover root causes, and turn findings into actionable improvements.

• Improve and automate: Spot repetitive tasks, streamline inefficient workflows, and partner with relevant teams to implement automation.

• Collaborate across teams: Work closely with clients, Operations, Engineering, and other internal stakeholders to resolve issues and improve service delivery.

• Drive scalability: Look for opportunities to reduce operational effort and enhance quality as our services and customer needs evolve.

Requirements

What we're looking for

• 3+ years of experience in project management, technical account management, or client support within technical environments.

• Highly organized multitasker with strong attention to detail.

• Initiative, drive, enthusiasm, and entrepreneurial attitude.

• Excellent decision-making, critical thinking, and problem-solving.

• Passion for listening, asking, understanding, and communicating.

• Love for teamwork and learning.

• Technical literacy: you can follow technical discussions, understand concepts such as backend and frontend systems and data pipelines, and read and write technical documentation. Coding experience is welcome but not required.

• Be comfortable dealing with a large amount of data and numbers.

• Fluency in English is a must. Proficiency in Indonesian or Filipino are a plus but not mandatory.

• Based in Europe or APAC region

Knowledge or experience about music publishing and internal CMOs documentation and distribution processes is highly desired.

What success looks like

Within 30 days: Understand the company's services, the team's operational responsibilities and the main data and technical workflows.

Within 60 days: Take ownership of assigned operational responsibilities, lead client communication and deliver a straightforward assignment using existing processes and guidance.

Within 90 days: Work independently on core responsibilities, contribute to problem-solving and identify opportunities to improve or automate existing workflows.

Benefits

You Can Enjoy

• Flexible working hours and location

• Unlimited time off because we believe that you know best when you need to rest.

• You can make the role your own and run your own development

• Flat hierarchy

• Online language classes to improve your Spanish or English

• Online and onsite courses and music industry workshops run by inhouse experts

• We’ll provide you with all equipment needed for you to be comfortable

• Barcelona HQ office available to you, kitted out with a rehearsal room [link for members]

Who the FAQ are the company

The company started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, the company is a pretty nice place to work.