Senior Product Manager, Customer Operations

About the company

At the company, we are building the API backbone for the global travel industry. Founded in 2017, the company is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, the company empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, the company has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, the company is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

The company is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

Senior Product Manager, Customer Operations

Remote in EU, or hybrid in Barcelona, Palma, Dublin, or London.

This is a product role where a good idea in the morning can be in the product by the evening.

You’ll own Customer Operations: the internal systems and tooling that let Nuitee's CS team resolve issues and keep bookings fulfilled, across configuration, incident handling, and fulfillment tracking.

You’ll run it as a full business and product domain. You’re accountable for the outcomes, economics, priorities, and product decisions. You’ll help define what success looks like, then decide with your team what to prioritise, what to test, what to build, and where to make trade-offs.

The problem underneath is operational, not customer-facing. How do you raise fulfillment rate and cut incident volume without proportionally growing headcount or cost, in a domain with a direct, visible P&L?

What makes it interesting for you

• You can move extremely fast. There’s very little red tape, teams make their own product decisions, and the culture is much closer to ask for forgiveness than wait for permission. If something makes sense, you can test it quickly instead of spending weeks getting alignment.

• You own the path to the outcome. You’ll agree what success looks like, then decide with your team how to get there.

• You own a real P&L. Fulfillment rate, incident volume, and cost-to-serve are concrete numbers you’re directly accountable for moving.

• You’ll help build Nuitee’s product organisation. We got to roughly €1B in booking value without a proper product org. Now we’re building one, and you’ll help shape it as we push toward €10B.

The company has grown 10x since 2022, was profitable before raising a $48M Series A led by Accel, and works with companies such as Revolut, Grab, Hopper, Priceline, and Sabre. This role comes with meaningful equity, so when we hit our next growth milestones, you get real upside in the company you’re helping build.

The kind of problems you’ll work on

• How do we raise fulfillment rate and cut incident/ticket volume without growing CS headcount or cost in proportion?

• What internal tooling would let CS resolve problems faster, with less manual work and fewer handoffs?

• Where should we invest in CS systems to get the clearest return, in P&L terms, for the company?

This role fits if you

• Have owned a product or business area end to end for several years and can show the outcomes you drove.

• Understand operations, support, or internal-tooling economics, especially cost-to-serve, fulfillment, or efficiency trade-offs.

• Can go deep into systems and operational mechanics and turn that into product decisions.

• Are comfortable working closely with engineering on technically complex products.

• Have worked in a high-pressure environment where you were expected to drive the outcome yourself.

• Are willing to go deep into operations and cost/efficiency thinking rather than staying at surface-level product management.

Operations or internal-tooling depth matters more to us than travel experience.

The company moves quickly, has little process, and gives people a lot of room to make decisions. You’ll do well here if ambiguity does not slow you down, you like going deep into difficult problems, and you want to be accountable for what your product actually delivers.

If this sounds like your kind of product role, we’d love to hear from you. You can apply with your LinkedIn profile or CV. The process is straightforward and typically takes 2–3 weeks.

Why Nuitee?

At the company, we’re not just reimagining travel—we’re building the infrastructure to power it.

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. The company’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.

• World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.

• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.

• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others

• AI-Driven Innovation: the company is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining the company, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—the company is the place for you.

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