Operations Specialist

🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)

Full-Time Remote | U.S. Hours

💼 About the Role

We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.

This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for:

• filling shifts,

• coordinating workers,

• resolving real-time operational issues,

• and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle

from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.

If you thrive in

• fast-paced environments,

• live operational coordination,

• staffing logistics,

• and high-ownership roles,

this opportunity is a strong fit.

🔥 What You’ll Own

Shift Fulfillment & Workforce Coordination

• Own the end-to-end shift fulfillment process

• Respond quickly to incoming client staffing requests

• Assign professionals to shifts and confirm attendance

• Ensure shifts are filled accurately and on time

• Coordinate coverage for urgent or last-minute staffing needs

Live Operations & Real-Time Issue Resolution

• Monitor live attendance and track clock-ins

• Follow up on:

• late arrivals

• no-shows

• cancellations

• emergencies

• Quickly secure replacement workers when needed

• Coordinate directly with:

• clients

• workforce professionals

• on-site managers

• Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

• Onboard and activate workers on the platform

• Maintain ongoing communication with professionals

• Build long-term workforce reliability and engagement

• Ensure workers understand schedules, expectations, and workflows

Systems, Tracking & Documentation

• Keep operational systems, trackers, and notes fully updated

• Maintain accurate scheduling and attendance records

• Document issues, resolutions, and operational updates clearly

• Ensure workflows remain organized and scalable

Process Improvement & Operational Efficiency

• Identify recurring operational bottlenecks

• Recommend workflow improvements to increase efficiency

• Improve:

• response times

• attendance reliability

• shift fill rates

• operational consistency

✅ Required Experience & Skills

• 2+ years experience in:

• operations

• staffing

• workforce coordination

• scheduling

• marketplace operations

• Strong written and spoken English communication skills

• Ability to multitask and manage live priorities under pressure

• Strong stakeholder coordination and communication abilities

• Experience using:

• operational systems

• scheduling platforms

• CRMs

• digital communication tools

• Strong organizational and time-management skills

• Reliable internet and professional remote work setup

⭐ Nice-to-Have Experience

• Experience in:

• staffing agencies

• workforce marketplaces

• shift-based businesses

• on-demand service environments

• Experience handling:

• attendance tracking

• clock-ins

• no-show management

• workforce KPIs

• Startup or high-growth operational experience

• Process improvement and workflow optimization exposure

🧠 What Makes You a Strong Fit

• You stay calm in fast-moving operational environments

• You proactively solve problems before they escalate

• You take ownership instead of waiting for direction

• You communicate confidently with both clients and workers

• You are highly organized and detail-oriented

• You thrive balancing multiple live priorities simultaneously

📅 What a Typical Day Looks Like

• Review incoming shift requests and staffing needs

• Coordinate with professionals to confirm attendance

• Monitor active shifts and resolve live operational issues

• Handle last-minute cancellations and replacement staffing

• Communicate with clients and on-site managers

• Update trackers, systems, and operational notes

• Identify inefficiencies and improve workflows

In short

You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.

📊 Key Metrics for Success (KPIs)

• Shift fill rate

• Time-to-fill open shifts

• Reduction in no-shows and attendance issues

• Client response and resolution time

• Workforce reliability and engagement

• Operational accuracy and documentation quality

• Client satisfaction scores

🌟 Why This Role Stands Out

• High-impact operational ownership role

• Fast-paced environment with real-time decision-making

• Strong growth exposure inside a scaling business

• Opportunity to directly influence operational success and service quality

• Work closely with clients, workforce teams, and leadership

🧪 Interview Process

• Initial Phone Screen

• Video Interview with the company Recruiter

• Scenario-Based Operations Interview

• Client Interview

• Offer & Background Verification

👉 Apply Now

If you

• thrive in fast-paced operations,

• enjoy coordinating people and solving problems in real time,

• can manage live scheduling and workforce logistics,

• and take ownership of outcomes,

this role is a strong fit for you.