Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)

About the Role

We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.

This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale . You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.

If you’ve operated in fast-growing startups , understand cold email and lead generation , and can take full accountability for outcomes — this role is for you.

Responsibilities

Client Relationship Ownership

• Act as the primary point of contact for 20–30 active clients

• Lead client check-ins, manage expectations, and handle ongoing requests

• Proactively identify risks and prevent churn

• Own client satisfaction, retention, and long-term success

Campaign Performance & Optimization

• Diagnose and fix underperforming cold email campaigns

• Troubleshoot deliverability issues, list quality, and low-converting copy

• Review and QA campaigns before launch

• Continuously optimize campaigns for performance and results

Processes, Systems & Documentation

• Build and refine delivery processes and documentation

• Create scalable playbooks and workflows

• Track SLAs, client health metrics, and performance standards

Cross-Functional Collaboration

• Work closely with developers on technical and infrastructure issues

• Coordinate with the outreach team on execution and optimization

• Report directly to the founder on client health, risks, and performance

Requirements

• Experience leading client operations, account management, or delivery in a startup environment

• Strong background in cold email, lead generation, or outbound campaigns

• Hands-on expertise in:

• Cold email strategy

• Copywriting

• Deliverability and inbox placement

• Campaign optimization

• Ability to personally write and improve campaign copy

• Technical understanding of APIs, automations, and data workflows

• Experience using AI tools for day-to-day operations and optimization

• Strong problem-solving skills and ability to operate in fast-changing environments

• Comfortable working remote with U.S. client time zones

Nice to Have

• Experience in high-growth startups or early-stage companies

• Experience managing multiple client accounts simultaneously

• Familiarity with outreach tools and campaign infrastructure

Tools & Tech

• Cold email platforms and outreach tools

• CRM and campaign management tools

• AI tools for content, analysis, and optimization

• Automation tools and API integrations

Why Join

• Own end-to-end client operations and campaign performance

• Work directly with the founder in a high-impact leadership role

• Operate in a fast-growing startup environment

• Opportunity to build and scale systems, processes, and playbooks

• Fully remote role with high ownership and autonomy

What Success Looks Like

• High client retention and low churn

• Strong campaign performance and deliverability outcomes

• Consistent, high-quality client experience and satisfaction

• Scalable and efficient delivery systems and processes

Apply Now

If you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results , we’d love to hear from you.

Apply now and help scale high-performing client operations in a fast-growing environment.