Network Planning Analyst

At the company, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Network Planning Analyst   to join our Network Planning and Strategy team. This role would be responsible for analyzing current and future demand, evaluating capacity and skill coverage, identifying gaps, and translating business needs into actionable staffing requirements. We are looking for someone who has experience develop recurring and ad hoc reporting, conduct scenario analysis, and present findings and recommendations to business leaders and wants to bring their talents into a “for purpose” space. To work at the company, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time, M-F 9a-6p. The company Headquarters is located in NYC but qualified candidates do not need to reside in New York.

What You’ll Do

Forecasting & Planning

• Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.

• Identify and communicate trends that may impact future demand, capacity, or resource needs.

• Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment.

• Compare forecasted and actual results to identify variances and continuously improve planning assumptions.

Capacity & Scenario Analysis

• Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs.

• Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests.

• Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions.

• Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations.

Reporting & Real-Time Analytics

• Generate and maintain recurring and ad hoc reports using Looker and Google Sheets.

• Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance.

• Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance.

• Investigate performance trends and variances to identify underlying drivers, risks, and opportunities.

• Continuously improve reporting processes, data visibility, and analytical tools.

Business Insights & Communication

• Translate complex analysis into clear, actionable insights and recommendations for business leaders.

• Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.

About You

• 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role.

• Demonstrated understanding of the 50 state complexities within health care forecasting / capacity planning.

• Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling.

• Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis.

• Experience conducting gap analysis and developing scenarios or what-if models.

• Strong experience generating operational reports and translating data into actionable insights.

• Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions.

• Experience creating presentations and communicating analytical findings to business and leadership audiences.

• Strong written and verbal communication skills.

• Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment.

Bonus Points

• Experience with Looker, including working with Explores, dashboards, and reporting.

• Experience supporting multiple lines of business, markets, regions, or specialized skill sets.

• Experience with Tableau, Power BI, Mode, or similar business intelligence tools.

• Experience developing scalable or automated reporting solutions.

• Experience creating presentations and communicating analytical findings to business and leadership audiences

Benefits

• Comprehensive Medical, Dental and Vision plans

• Pre-tax benefits: HSA/ FSA

• 401k Retirement Savings Program

• Voluntary benefits including disability, basic life or pet insurance, etc.

• Monthly Wellness Stipend to promote mental and physical self-care

• Flexible PTO and Remote First Environment

• Regular team events, including Wellness Workshops and Team Building Events

• Free access to the company products for you and one household member, as well as access to a friends and family discount!

Compensation

At the company, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $85,000 and $105,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why the company?

The company is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then the company is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

The company welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at the company are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at the company?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.