Marketing Account Manager

Marketing Account Manager (Email Marketing, Client Success & Campaign Operations)

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We’re hiring a proactive and highly organized Marketing Account Manager to manage client relationships and oversee the execution of marketing initiatives across multiple high-level accounts.

In this role, you’ll act as the primary point of contact for clients — ensuring communication stays clear, campaigns stay organized, and deliverables move forward efficiently.

You’ll work directly with leadership while coordinating

• Email marketing campaigns

• Client communication

• Website updates

• SEO support

• Reporting & analytics

• Workflow management

This role is ideal for someone who thrives in fast-paced agency-style environments, enjoys managing relationships, and can keep multiple moving parts organized without dropping details.

What You’ll Own

Client Relationship Management

• Serve as the main point of contact for client accounts

• Manage communication through:

• Email

• Slack

• WhatsApp

• Zoom/video calls

• Lead recurring client meetings and strategy check-ins

• Maintain strong relationships with executive-level stakeholders

• Ensure clients feel informed, supported, and confident in delivery progress

Email Marketing Campaigns

• Build and manage campaigns using:

• Mailchimp

• HubSpot

• Klaviyo (nice to have)

• Write and edit:

• Email copy

• Subject lines

• Campaign messaging

• Manage:

• Audience segmentation

• Scheduling

• Campaign launches

• Monitor:

• Open rates

• Click-through rates

• Engagement metrics

• Share performance insights and recommendations with clients

Website & Content Management

• Update and manage website content using:

• WordPress

• CMS platforms

• Ensure websites remain:

• Accurate

• Updated

• Aligned with campaigns and branding

• Coordinate content and landing page updates when needed

SEO & Performance Support

• Conduct SEO audits and keyword research using:

• Ahrefs

• Semrush

• Monitor keyword rankings and website performance improvements

• Support optimization efforts for visibility and traffic growth

Reporting & Analytics

• Analyze marketing performance using:

• Google Analytics (GA4)

• Campaign reporting tools

• Translate marketing data into:

• Clear reports

• Actionable insights

• Client-friendly summaries

• Track campaign performance and account health consistently

Workflow & Project Coordination

• Coordinate tasks across:

• Leadership

• Clients

• Internal marketing teams

• Convert feedback into clear action items and priorities

• Ensure projects remain:

• Organized

• On schedule

• Moving forward efficiently

• Maintain visibility into deliverables and deadlines

AI & Productivity Tools

• Use tools like:

• ChatGPT

• Claude

• AI writing and research tools

• Improve workflow efficiency for:

• Research

• Reporting

• Campaign content

• Communication

Required Experience & Skills

Experience

• 3+ years of experience in:

• Marketing account management

• Client-facing marketing roles

• Agency account management

Core Skills

• Strong experience with:

• Mailchimp

• WordPress

• Ahrefs or Semrush

• Google Analytics (GA4)

• Strong written and verbal English communication skills

• Excellent organization and project management ability

• Comfortable managing multiple accounts and priorities simultaneously

• Experience working with executive-level or high-profile clients preferred

• Comfortable using:

• Google Workspace

• Slack

• Messaging and collaboration tools

Nice to Have

• Experience with:

• HubSpot

• Klaviyo

• Canva

• Adobe Express

• Familiarity with:

• Google Ads

• Meta Ads

• Paid media coordination

What Makes You a Great Fit

• Strong communicator and relationship-builder

• Highly organized with excellent follow-through

• Proactive and solutions-focused

• Comfortable working independently in remote environments

• Able to balance client expectations with operational execution

• Detail-oriented while managing multiple campaigns and accounts

What a Typical Day Looks Like

• Responding to client messages and coordinating priorities

• Hosting or preparing for client meetings

• Launching or optimizing email marketing campaigns

• Updating website content in WordPress

• Reviewing SEO performance and analytics data

• Preparing reports and campaign summaries

• Coordinating internal tasks to ensure deliverables stay on track

In short: You ensure marketing campaigns stay organized, clients stay informed, and execution stays aligned with deadlines and performance goals.

Key Success Metrics (KPIs)

• Client satisfaction and retention

• Timely completion of campaigns and deliverables

• Email engagement performance (open/click rates)

• Accuracy and organization across client accounts

• Quality of reporting and actionable insights

• Strong communication and responsiveness

Why This Role Stands Out

• Direct ownership of client relationships and marketing execution

• Opportunity to work closely with leadership and executive-level clients

• Exposure to:

• Email marketing

• SEO

• Analytics

• Content management

• Campaign coordination

• Remote flexibility with fast-moving marketing environments

• Opportunity to grow into senior client success or marketing leadership roles

Interview Process

• Initial Phone Screen

• Video Interview with the company Recruiter

• Client Interview

• Offer & Onboarding

Apply Now

If you

• Enjoy managing client relationships

• Thrive in organized, fast-moving marketing environments

• Love balancing communication, campaigns, and coordination

• Want a role with ownership and growth potential

This role is a strong fit for you.