CPG Marketing Account Director

Who We Are

The company is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.

For more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work.

As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another.

At the company, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life

You'll own a portfolio of 4-6 CPG accounts, primarily beauty, personal care, wellness, or food and beverage brands. This role centers on a comprehensive diagnosis of core business constraints impacting client growth, leveraging a deep understanding of the competitive landscape to identify and formulate strategic solutions. This includes pinpointing challenges across all points of sale - DTC/ecommerce acquisition, retail execution, Amazon market share erosion, or upstream strategic barriers like brand positioning - and developing a unified, data-backed strategy to overcome them.

CPG accounts tend to have opinions about their channels that predate the data. Part of this job is having the product, competitive, and retail fluency to challenge those assumptions with credibility.

Responsibilities

• Employ AI technologies to enhance and optimize business processes

• Utilize and leverage the company's Nova ecosystem as it relates to your department

• Run quarterly the company Circuit reviews — diagnose growth constraints across Business, Audience, Product, Messaging, Channels, and Measurement, with particular attention to how the client's retail and DTC performance interact

• Own the senior client relationship

• QBRs should drive decisions, not report history

• Consult on channel mix across DTC, Amazon, and retail — understand how they cannibalize or reinforce each other and make a recommendation

• Coordinate paid, SEO, content, influencer, and creative teams around a single account strategy

• Manage retention and expansion; lead renewals; grow MRR in your portfolio

• Build multi-threaded relationships with multiple layers of client contacts so no single point of contact departure puts an account at risk

• Ensure daily use of our proprietary technology (Iris and nova), Pulse (client performance and sentiment tool) cadence at 100%, and the company Circuit (our proprietary diagnostic system) compliance across managed ADs

• Manage and develop 1–2 direct reports — run regular 1:1s, build development plans, and own their performance reviews

• Coach analysts and specialists; give specific, timely feedback

Role Requirements

• 6+ years in CPG marketing, ideally with both DTC and retail brand experience

• Understands how Amazon fits into a CPG growth strategy — share of search, ASIN architecture, buy box, sponsored vs. organic balance

• Familiar with the retailer relationship layer: how Target, Ulta, Sephora, Whole Foods, or similar partners shape media investment decisions

• Has an opinion on CPG measurement — MMM, incrementality testing, in-store vs. The company attribution

• Fluent in upper-funnel channel strategy — content, SEO, YouTube, programmatic

• Comfortable with creative-heavy accounts where briefs, asset velocity, and influencer strategy are as important as media optimization

• Track record of retaining and growing accounts

• Has managed senior clients who have strong brand opinions and needs to be met with confidence

Key Performance Indicators (KPIs)

• Expansion to Churn Ratio (ETCR)

• Net MRR across portfolio

• Client NPS (8+ avg)

• Monthly Service Expansion pipeline generation

• the company Circuit Certification (annual)

Most Important Things (MITs)

• Team Coaching and Development

• Marketing Strategy, Development and Execution

• Client Retention and Client Revenue Growth

Benefits & Perks

• Base salary paid in USD + commission opportunities

• Unlimited Time Off available on day one

• Fully flex work environment: full-remote, in-office, or hybrid

• Healthcare stipend: $50/month to support your healthcare or insurance costs

• National Holidays + 2 Mental Health Recharge Days per year

• Unlimited opportunities for growth & leadership within a rapidly growing firm

• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)

• Quarterly awards including prize money and recognition for outstanding performance

• Opportunities to be involved in company DEI initiatives

The company’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. The company does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at [link for members] . If you have any doubts about the authenticity of any messaging behalf of the company, please send us an email at [link for members] before taking any further action in relation to the correspondence.