Manager, Supply Strategy & Operations

The Supply Strategy & Operations Manager is a critical leadership role at the intersection of strategy and execution. You will own our entire supply-side ecosystem: building and managing relationships with national, regional, and local delivery service providers (DSPs); defining the strategy for how we grow and optimize our supply network; and driving the operational rigor needed to hit best-in-class delivery performance metrics.

What You'll Own

Supply Strategy

• Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency.

• Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners.

• Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit.

• Partner with leadership on pricing, margin, and supply economics to inform long-range business planning.

DSP Relationship Management

• Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams.

• Negotiate contracts, SLAs, and commercial terms with carrier partners.

• Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities.

Supply Operations & Performance

• Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution.

• Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners.

• Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.

• Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.

• Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.

Requirements

• 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations.

• Proven track record managing external partners or vendor relationships in a performance-driven environment.

• Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions.

• Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike.

• Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus.

• Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists.

• Bias toward action — you don't wait for perfect information to move forward.

• SQL or data visualization skills (Tableau, etc.).

• Experience structuring and negotiating carrier contracts or MSAs.

Benefits

Investing in you 🙏

• Competitive Salary, Stock Options, and Performance-based Bonuses

• Fully Remote

• Comprehensive Medical, Vision and Dental Insurance

At the company, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.