Manager, Production Site Reliability Engineering

WHO WE ARE

The company is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, the company is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 the company announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, the company has grown to become the world’s largest privately-held cloud infrastructure company.

The company Cares

• 100% company-paid insurance premiums for employee medical, dental and vision plans.

• 401(k) plan that matches 100% up to 4%, with immediate vesting

• Professional Development Reimbursement of $2,500 each year

• 11 Holidays + Paid Time Off Accrual + Rollover Plan

• Commitment matters to the company! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• $500 stipend for remote office setup in first year + $400 each following year

• Internet reimbursement up to $75 per month

• Gym membership reimbursement up to $50 per month

• Company paid Wellable subscription

Join the company

The company is seeking a Manager of Production Site Reliability Engineering to build and lead a new team responsible for the availability, performance, and operability of our production control plane. This is the environment that runs our customer-facing web applications and the internal platform that supports them. You will own the day-to-day operations of this environment: incident response, monitoring and alerting, configuration management, capacity planning, and the ongoing re-architecture of the control plane for continued scale. This is both a technical and a people leadership role. You will hire, grow, and lead a team of SREs and database engineers, set the operational culture, and partner closely with engineering teams across the organization to ensure the production environment is reliable, observable, and ready for the next phase of the company's growth.

Key Responsibilities

• Build and lead the Production Site Reliability Engineering team: hire, mentor, and grow a team of SREs and database engineers responsible for the production control plane

• Own the availability, performance, and operability of the production web stack

• Lead incident response for production-impacting events; drive postmortems and turn lessons into durable system improvements, runbooks, and alerting

• Own configuration management for the production environment, ensuring consistent, repeatable, and auditable infrastructure across all control plane hosts

• Partner with engineering teams across the organization to ensure new services are production-ready: observable, deployable, and documented before they reach customers

• Drive the control plane re-architecture: stand up new infrastructure, manage parallel runs and cutover, and ensure the new environment meets production readiness standards for monitoring, alerting, and capacity

• Set the operational roadmap for the production environment: capacity planning, scaling strategy, disaster recovery, and the evolution of the architecture toward a more distributed, resilient design

• Establish and maintain monitoring, alerting, and observability across the production stack and ensure the team has the visibility needed to respond to issues before customers do

• Manage the production database and caching environment: replication topology, performance tuning, backup verification, and failover testing

• Foster a culture of operational excellence: regular operational reviews, SLO definition and tracking, blameless postmortems, and continuous improvement of runbooks and deployment processes

Qualifications

• 10+ years of professional experience in site reliability engineering or infrastructure operations, with at least 2 years in a team lead or management role

• Deep experience operating production web stacks at scale. You should be comfortable debugging performance issues across the full request path from load balancer to database

• Strong Linux systems knowledge: networking, systemd, package management, firewall configuration, and performance tuning. You should be the person who can figure out why a server is slow and fix it

• Track record of building and operating monitoring and alerting systems and driving a culture of observability and proactive incident response

• Experience with configuration management at scale (Puppet, Ansible, Chef, or similar) and a strong opinion on what belongs in config management vs. what should be code

• Strong written and verbal communication: runbooks, postmortems, incident communications to leadership, and cross-functional coordination with engineering and datacenter operations teams

• Experience hiring and building engineering teams: you will be the hiring manager for this team and responsible for its growth and culture

• Experience with database replication, backup strategies, and failure modes. You do not need to be a DBA, but you need to understand replication topology, know when a query plan is bad, and be able to lead a database failover without panicking

• Experience leading production migrations or major infrastructure transitions: planning, parallel runs, validation, and safe cutover with minimal customer impact

• Bonus: experience with Harvester or similar HCI platforms for running production workloads on VMs

• Bonus: experience with Redis cluster architecture, failover, and performance tuning at scale

• Bonus: experience with HAProxy configuration, keepalived, and load balancing strategies for high-traffic web applications

• Bonus: experience with PCI compliance environments and operating systems and networks that handle cardholder data

• Bonus: experience writing PHP, even if rusty. Our control plane has significant PHP surfaces and you will be working closely with the teams that maintain them

• Bonus: experience with Cloudflare or similar CDN/edge platforms and managing DNS cutover for production services

Compensation

$140,000 - $160,000

Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

INCLUSION & PRIVACY

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. The company will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy [link for members]