Senior Director, Site Reliability Engineering

About the company

At the company, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.  We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At the company, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Senior Director, Site Reliability Engineering

We are seeking a Senior Director, Site Reliability Engineering — Multi-tenant to lead the global organization responsible for the reliability, scalability, security, and operational evolution of the PingOne Multi-Tenant platform . Reporting to the Vice President of Engineering - Infrastructure Operations, you will lead a multi-team organization through managers and senior technical leaders. You will set the SRE strategy, improve the operating model, and partner with Product, Development, Security, Customer Support, Customer Success, GRC, and Program Management to deliver reliable customer outcomes. This role combines organizational leadership with strong technical and operational judgment across a large, multi-region cloud platform. If you are passionate about building high-performing teams, improving how software is delivered and operated, and running dependable identity infrastructure at scale, this is the role for you.

You Will

• Lead a global Multi-tenant SRE organization through managers and senior technical leaders, with accountability for reliability, operational readiness, execution, and talent development.

• Define the strategy and operating model for Multi-tenant SRE, including ownership, decision rights, priorities, escalation paths, and regional coordination.

• Own the reliability and platform-modernization roadmap, including Kubernetes adoption and lifecycle management, regional deployment strategy, data-platform improvements, technical-debt reduction, and operational risk reduction.

• Partner with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management to identify dependencies early and translate product commitments into executable infrastructure plans.

• Strengthen DevOps practices by improving collaboration between software delivery and operations, standardizing CI/CD and deployment controls, and expanding automation, self-service, and infrastructure-as-code practices.

• Improve production operations through service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis.

• Lead effective production change governance so changes are risk-assessed, reviewed, approved, executed, validated, and closed with appropriate traceability.

• Establish organizational metrics covering reliability, customer-impacting incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and RCA/PIR follow-through.

• Manage staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career growth across multiple teams and geographies.

• Represent Multi-tenant SRE with senior leadership and communicate technical risks, trade-offs, dependencies, investment needs, and commitments clearly and directly.

You Have

• 12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles, including significant experience leading managers and senior technical leaders across multiple teams.

• Demonstrated success operating high-volume, mission-critical, customer-facing SaaS services in a global environment.

• Significant DevOps experience, including bringing software delivery and operations together through effective CI/CD practices, automation, platform tooling, and shared ownership of production outcomes.

• Strong experience with infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices.

• Deep understanding of reliability engineering and modern production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness.

• Experience leading large-scale modernization, migration, or platform-standardization programs involving distributed dependencies and multiple stakeholder groups.

• Strong business and operational judgment, with the ability to balance reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency.

• Excellent written and verbal communication skills, including the ability to explain complex technical and operational issues to executives, engineering teams, customers, and cross-functional partners.

Bonus Points If You Have

• Experience operating a large AWS-based SaaS, identity, authentication, or authorization platform across multiple regions.

• Experience with Amazon EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC networking, IAM, and related managed services.

• Experience with GitOps and deployment platforms such as Argo CD, as well as Terraform or comparable infrastructure-as-code systems.

• Experience building internal developer platforms, self-service capabilities, platform abstractions, or automation that reduces operational toil and developer-support demand.

• Experience with security and compliance requirements for regulated customers, including vulnerability remediation, hardened container images, access governance, auditability, and risk management.

• Experience leading follow-the-sun operating models and coordinating teams across the Americas, EMEA, and Asia-Pacific.

• Familiarity with FinOps practices and using service, operational, and financial metrics to guide investment decisions.

• Experience applying AI-assisted engineering or automation to incident analysis, infrastructure operations, testing, or delivery workflows.

Salary Range: $175,000–$250,000 base + bonus

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at the company

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make the company special

• A company culture that empowers you to do your best work.

• Employee Resource Groups that create a sense of belonging for everyone.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives

Our Benefits

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)

The company is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.