Manager, Account Management

Purpose in Every Position

The company puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, the company helps businesses move fast, stay compliant, and scale with confidence. With the company, companies everywhere can hire great talent anywhere.

Where Your Work Moves the Needle.

At the company, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.

What Makes You a Great Fit

We are looking for a Manager, Account Management to join us at the company. This role is responsible for owning and growing revenue across our existing customer base.

You will lead and develop a team of Account Managers who own the post-sale customer lifecycle, focused on retention, account growth, and long-term customer value. This includes building strong relationships and expanding accounts in line with customer needs.

This role reports directly to the VP, Global Customer Growth and plays a key role in shaping how the company grows and retains its customers across the region.

How You'll Make An Impact

• Lead a North American Account Management team, owning performance across retention and expansion

• Coach and develop Account Managers through regular 1:1s, account reviews, and deal support

• Own renewal outcomes, account growth, and overall customer revenue performance

• Drive structured account planning to deepen relationships and unlock growth opportunities

• Build and maintain senior stakeholder relationships across key accounts

• Create a high-performance, accountable, and commercially focused team culture

• Use data to identify churn risk, expansion signals, and trends across the customer base

• Improve Sold-to-Invoice conversion and reduce friction post–Closed Won

• Ensure disciplined CRM usage and clear account ownership across the team

• Partner with Marketing, Partnerships, and Operations to support customer growth

• Contribute to GTM strategy across retention, pricing, and expansion plays

• Support hiring, onboarding, and ongoing development of Account Managers

• Identify opportunities to use automation and AI to improve efficiency and customer insight

Let's Connect If You Have

• Proven experience owning post-sale revenue, including renewals and account growth

• Experience leading and scaling Account Management or post-sale teams (5+ years)

• Strong commercial mindset, with a focus on both retention and growth

• Experience in EOR, global payroll, HR tech, or similar SaaS environments preferred

• Strong stakeholder management skills, both internally and externally

• Data-driven, with the ability to identify risks and opportunities early

• Passionate about building and developing high-performing teams

• Comfortable operating in a fast-paced, evolving environment

Travel

This role may require up to 25% travel, including customer meetings, team offsites, and company events.

Build Your Career at the company

At the company, we’re building the infrastructure for global employment and that takes people who are as focused on long-term customer value as they are on growth.

In this role, you’ll shape how we manage and grow our customers, owning the relationship and the revenue across the region.

We offer a competitive compensation package, including equity, alongside benefits designed to support you in and outside of work.

What to Expect

• Interview with Hiring Manager (30 minutes)

• 30-60-90 exercise (45 minutes)

• Interview with Department Executive (30 minutes)

Compensation for our GTM roles is flexible and determined based on level, experience, and market data informed by the Radford Global Compensation Survey — ensuring every offer is both competitive and reflective of what you bring to the table.

Our Commitment to You

At the company, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

• Flexible Time Off – Take the time you need to recharge.

• Parental Leave – Support for growing families.

• Health and Dental Insurance – Where applicable, to cover you and your loved ones.

• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Please visit our career page for more information [link for members]

The company is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at the company are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.