Legal Operations Manager

The company is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, the company is the best-in-class solution for product, data, and marketing teams. Learn more at the company [link for members]

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

About The Role & Team

The company is looking for an experienced Legal Operations Manager to build and scale the systems, processes, and technology that help our Legal team operate at its best. You will partner across Commercial, Product, Privacy, Corporate, Finance, IT, and other teams to simplify how legal work gets done, improve visibility into priorities and risk, and create a more seamless experience for internal stakeholders.

This is a hands-on role for a thoughtful operator who is excited to use automation and AI-enabled technology responsibly to reduce manual work, improve knowledge access, and help the Legal team move faster without compromising quality, security, or judgment. You will own key legal operations initiatives, from contract workflows and reporting to legal technology strategy, change management, and scalable team processes.

As a Legal Operations Manager, you will

• Design, implement, and continuously improve scalable workflows across the Legal team, including commercial, product, privacy, corporate, and compliance-related work.

• Own and optimize the Legal team’s technology ecosystem, including contract lifecycle management, e-signature, intake, knowledge management, and reporting tools.

• Identify practical opportunities to leverage automation and AI-enabled tools to streamline routine legal work, improve self-service, and strengthen data quality, while partnering with Legal and IT on appropriate governance and controls.

• Build dashboards and reporting that give Legal leadership visibility into workload, contract cycle times, key trends, business impact, and operational priorities.

• Lead cross-functional projects and change-management efforts, including new process rollouts, systems integrations, internal enablement, and stakeholder communications.

• Serve as a trusted point of contact for legal process and technology questions, helping employees navigate Legal’s tools, resources, and ways of working.

• Develop and maintain scalable legal knowledge resources, templates, playbooks, and training programs that make it easier for the business to engage Legal effectively.

You'll be a great addition to the team if you have

• You are energized by finding better ways to work and can turn ambiguity into clear, practical processes.

• You bring a strong point of view on how automation and AI can improve legal operations, paired with sound judgment around accuracy, confidentiality, security, and human review.

• You can translate complex legal and operational needs into simple workflows, systems requirements, and actionable recommendations for a range of stakeholders.

• You are comfortable moving between strategic planning and hands-on execution, whether that means designing a roadmap, building a dashboard, or troubleshooting a workflow.

• You build strong cross-functional relationships and can influence adoption through clear communication, thoughtful change management, and a service-oriented mindset.

At a minimum, you need to have

• 4+ years of experience in legal operations, paralegal work, contract operations, or a related operational role supporting an in-house legal team.

• Experience managing and improving legal processes, including contract intake, contract lifecycle management, legal requests, knowledge management, or matter tracking.

• Proven experience using AI to improve workflows and increase efficiency for the legal team and its cross-functional parnters.

• Experience collecting, analyzing, and presenting operational data through dashboards, reports, or executive-ready insights.

• Strong project management, organizational, written communication, and stakeholder-management skills.

• A bachelor’s degree or equivalent practical experience.

• Proficiency with tools such as Microsoft Office, Salesforce, Ironclad, DocuSign, Slack, Tableau, Snowflake and reporting or workflow automation platforms.

If you are excited to help build a modern, AI-enabled Legal function that is operationally excellent, business-minded, and built to scale, we would love to hear from you.

OUR VALUES

At the company, our values guide how we show up for one another and for our customers:

• Humility: We operate from a place of empathy and openness, seeking to understand many points of view.

• Ownership: We take the initiative to solve problems that drive our shared company success.

• Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.

• Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include

• Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans

• 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually

• Flexible time off, p aid holidays, and more

• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more

• Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support

• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions

• Employee Stock Purchase Program (ESPP)

Other fun facts about the company

• Our customers love us! They've said we're the #1 product analytics solution [link for members] for 23 quarters in a row on G2.

• We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.

• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.

• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.

• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.

• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.

• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

By applying for this job, you acknowledge that the company processes your personal data in accordance with the company Applicant Privacy Notice [link for members]