Legal Operations Lead

ABOUT the company

The company is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

HOW WE WORK

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

WHAT WE OFFER

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining the company means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: the company proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

ABOUT THE ROLE

We’re looking for a leader to own our legal operations function and continue building it for our next phase of growth. Working with a dedicated automations engineering team, you will own the systems that ensure the Legal Team scales with the company: contract management, vendor relationships (including outside counsel billing and guidelines) and the overall legal tech stack. The goal is simple: help define what a legal organization looks like in the AI native era.

In this role, you will

• Assist in the design and improvement of the operating model for Legal. Identify work that should be handled by the team and areas where we can continue automating.

• Manage our legal technology stack, including contract lifecycle management (Ironclad), matter management, and creating an e-billing systems

• Manage relationships with outside counsel and legal service providers, including budget and performance tracking

• Work with our automation teams to use Eleven Agents and other tools to change the way work is done across the team

• Define metrics and build dashboards that give us a clear view of the team's priorities, workload and performance

• Partner with Finance, IT, FDE and business teams to keep legal processes aligned with how the company operates

Who you are

• You are a strategist and an operator. You are incredibly intellectually curious and enjoy breaking down and rebuilding processes

• Highly organized, detail-oriented, and proactive - you’re comfortable juggling multiple priorities while maintaining accuracy

• Genuinely interested in the future of AI and emerging technologies.

• A strong communicator who enjoys collaborating with cross-functional teams

• Comfortable working independently in a distributed, high-trust environment

• You have previous experience at a high-growth technology or AI company

What you bring

• 7+ years of experience in legal operations with some experience leading the function

• Deep expertise in legal technology, including CLM platforms (Ironclad a major plus), e-billing systems, and matter management tools

• Experience supporting global teams

• Strong analytical skills with experience gathering metrics to storytell and drive key business decisions

• Excellent organizational skills and ability to manage competing deadlines.

Location

This role is remote and can be executed anywhere in the United States.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.