Legal Case Manager

We are seeking a highly organized and client-focused Legal Case Manager to join a professional services team dedicated to delivering exceptional client experiences. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with clients, and can manage multiple priorities while maintaining accuracy and professionalism.

Duties / Tasks to Perform

• Answer incoming phone calls professionally and ensure clients feel welcomed and valued.

• Route calls and messages to the appropriate team members following established procedures.

• Conduct client intake and collect essential client information.

• Manage calendars and schedule appointments for clients and prospective clients.

• Follow up with clients to confirm appointments and provide updates on pending matters.

• Collect and verify completed questionnaires, intake forms, and other required documentation.

• Contact clients to obtain additional information needed to move matters forward.

• Enter and maintain accurate client information in the firm's software and databases.

• Update client records with communications, case progress, and ensure compliance with internal standards.

• Prepare software-generated legal documents and organize digital files according to established procedures.

• Review documents for formatting, pagination, headers, footers, and final quality before distribution.

• Provide clients with secure access to their online client portal.

• Participate in weekly team meetings and prepare status reports.

• Assist with organizing and prioritizing daily and weekly workloads.

• Coordinate client signing ceremonies, including scheduling notaries and witnesses for both in-person and virtual appointments.

• Prepare standard client correspondence, including engagement letters, requests for information, non-engagement letters, and closing letters.

• Perform additional administrative and client service duties as assigned.

Requirements

• Minimum of 3 years of experience in administrative positions for Legal Environments in U.S

• Customer service, hospitality, or marketing experience is considered an asset.

• Excellent verbal and written communication skills.

• Friendly, professional, energetic, and client-focused demeanor.

• Strong organizational and time management skills with the ability to handle multiple deadlines.

• High attention to detail and commitment to accuracy.

• Ability to work independently while collaborating effectively with a team.

• Strong computer skills with the ability to quickly learn new software platforms.

• Excellent problem-solving abilities with a proactive, solution-oriented mindset.

• Professionalism, integrity, and a commitment to delivering exceptional client service.

Schedule: Monday through Friday | 8:00 AM – 5:00 PM EST

Benefits

• Competitive pay in US Dollars.

• You'll get to work with some amazing, respected business professionals.

• We really value and encourage input from our team members.

• We offer different payment methods (Zelle, Face Bank, Binance)

• You'll get paid every two weeks.

• Birthday and work anniversary celebrations.

• Alliances with many brands grant extra benefits to freelancers.

• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read

At the company, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.

Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.