Lead Consultant / Project Manager - Quality Cloud

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you a passionate and curious individual with a relentless drive for delivering successful software implementations? Do you enjoy tackling large-scale, complex problems and leading high-energy teams focused on transforming the way Life Sciences companies bring drugs to market?

We are looking for a senior, self-motivated Lead Consultant to join our Professional Services team. You'll be at the forefront of our mission, leading a team of the company colleagues and working side-by-side with one of our key enterprise customers. As a primary customer liaison, you will build long-term relationships and act as a customer advocate, guiding them in the adoption of industry best practices and providing value through agile delivery.

You'll leverage your existing background in Life Sciences software implementation and program/project management while innovating and developing novel approaches to project delivery. You’ll be responsible for empowering enterprise companies with best-of-breed cloud-based technology.

What You'll Do

• Lead a key enterprise customer in the IT Operations and implementation of the company Quality Cloud suite

• Manage a multi-year, multi-phased global implementation program, overseeing all aspects of program and project management, including resource planning, team leadership, project tracking, and forecasting

• Act as the primary customer liaison, managing all communication and relationships between the project team, customer, and internal stakeholders

• Oversee customer release management programs and IT operations for the company Quality Cloud suite

• Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps

• Mentor project teams and junior consultants within the Quality Services organization

• Guide customers in adopting Quality Cloud and industry best practices as part of post-implementation programs focused on continuous improvement

Requirements

• 8+ years of experience in IT Project Management, Consulting, or Product Management, with a proven track record of leading system implementation projects

• Experience leading large-scale Enterprise projects

• Proven ability to work both independently and in teams in a fast-paced environment

• Experience in assembling, planning, resourcing, budgeting, and leading project teams

• Experience designing and executing on effective project governance models for large enterprises

• Strong technical affinity and/or hands-on experience with software implementation

• Excellent verbal and written communication skills and the ability to engage with senior/executive-level stakeholders

• Good understanding of SaaS and GxP principles

• Ability to travel 25-50%; easy access to an airport

• Must be legally authorized to be employed in the EU. The company Systems does not anticipate providing sponsorship for employment visa status for this position

Nice to Have

• Direct experience with eContent Management systems such as the company Vault, TrackWise, OpenText, SharePoint, Documentum, MasterControl, EtQ, FirstDoc/FirstPoint, or NextDocs

• Experience in the Life Sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces

• PMP, Prince2, or Agile Scrum Master certification

• Experience with Agile methodology and/or ACP Certification

• Change management experience

• Experience with PMO organizations

Interviewing with the company

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• Within 3 days, you will receive a link to a personality assessment administered by a third party, unless you have already completed it with the company previously.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager

• A practical case exercise

• A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Compensation

• Total compensation: 240,000 - 380,000 PLN

• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

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The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, the company is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [link for members]