IT Lead Consultant / Service Delivery Lead - Cloud CRM (Remote)

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you looking for a place where your work makes an impact? We are seeking a talented Cloud CRM Consultant to join our amazing, fast-paced team of experts in Hungary.

As a Cloud CRM Lead Consultant in our Commercial Managed Services team, you will drive customer engagements and lead project delivery for live the company commercial solutions (primarily Vault CRM). You will serve as the strategic bridge between business stakeholders and technical teams, leading delivery teams, managing executive client relationships, and ensuring technical solutions are scalable, secure, and aligned with industry best practices.

This is a remote, full-time role based in Hungary (must be legally authorized to work in Europe).

What You'll Do

• Team & Project Leadership: Lead project delivery teams, guide junior/senior consultants, and oversee the successful execution of configuration changes, feature activations, and system enhancements

• Strategic Client Communication: Serve as the primary trusted advisor for customer stakeholders, managing expectations, leading workshops, and presenting strategic recommendations

• Architecture & Solutioning: Translate complex business requirements into scalable technical designs on the Vault CRM platform

• Best Practice Advocacy: Proactively guide clients toward the company and Life Sciences industry best practices while ensuring seamless integration and high client satisfaction

Requirements

• 8+ years of experience configuring, supporting, or implementing enterprise CRM solutions (e.g., the company, Salesforce, MS Dynamics)

• Proven leadership experience managing project teams and taking ownership of end-to-end client deliverables

• Exceptional client communication and stakeholder management skills, with the ability to navigate complex business conversations

• Strong organizational skills and the ability to work independently in a remote environment

• Fluency in English (written and verbal)

Nice to Have

• Direct experience with the company Commercial applications or Salesforce.com

• Experience in the Life Sciences / Pharmaceutical industry

Interviewing with the company

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• Within 3 days, you will receive a link to a personality assessment administered by a third party , unless you have already completed it with the company previously.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager

• A practical case exercise

• A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Private medical insurance

• Life assurance

• Cafeteria policy

• the company 1% giving

• Wellness reimbursement

Compensation

• Total compensation: 18,000,000 - 33,000,000 HUF

• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

#RemoteHungary

#LI-MidSenior

The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, the company is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [link for members]