Key Account Manager - East

Job Title: Key Account Manager (KAM) - East

Region: US East (ME, NY, NH, MA, CT, RI, NJ, DE, MD, DC, PA, WV, VA, KY, TN, NC, SC, GA, AL, MS, FL), Eastern Canada, portion of EMEA

Location: Must live in US, in territory

Department:  Business Development

Effective Date: January 1, 2027

The company Overview

As leaders in property technology, the company provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But the company is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. The company has been recognized as a Top Workplace in 2021-2026, with a rating of 4.4 out of 5 stars on Glassdoor. Our team members love our competitive benefits including 401k matching; PTO; 100% paid parental leave; 100% paid employee health, dental and vision benefits; remote work options; and an award-winning workplace culture.

Job Overview

The company is in an exciting phase of growth, and there’s never been a better time to join the team! We’re scaling rapidly, expanding our team, and creating brand-new roles—like this one—to help us innovate faster, serve our customers better, and take our success to the next level.

The Key Account Manager (KAM) is responsible for engaging directly with large enterprise end users selling the company Access Control solutions. This role is responsible for developing, expanding and maintaining ecosystem and integrator partner relationship, and will work directly with their respective global accounts teams.  This individual is an experienced solutions salesperson who can think wholistically about modern SaaS applications, end customer’s adoption of cloud technologies, and various go to market strategies.  The company KAM position requires travel and a strong aptitude for account management, technical sales, and working across a wide variety of enterprise sales environments. The Key Account Manager position reports directly to the Head of Sales.

Duties and Responsibilities

• Develop and manage strategic channel partner relationships.

• Drive revenue through new customer acquisition.

• Target large, distributed, and often global end customers.

• Manage accounts through a complex buying process.

• Deliver expert quality sales presentations, end user demos of the company access control, and visitor management solutions.

• Create strategic account plans that outline goals, strategies, and action steps to ensure alignment between the partner's objectives and the company organization.

• Conduct regular QBRs with accounts to discuss progress, outcomes, and any adjustments needed to the account plan.

• Monitor customer satisfaction, gather feedback, and share results to continuously improve the account experience and ensure future success.

• Use data and analytics to inform decision-making and strategy adjustments.

• Utilize and leverage data to construct, forecast, and manage sales activities to meet revenue targets and company goals.

• Manage a travel schedule comprised of weekly/monthly trips – meeting customers, prospects, and technology partners. Expected travel is 40%.

• Work within a team to develop sale proposals, quotations, and pricing strategies to win business.

• Stay current with the latest developments in the marketplace and competitor activities.

• Partner with Marketing to plan and execute in-market customer events.

• Performs other related duties as assigned by management.

Qualifications

• 5-7 years of sales experience with a B2B SaaS company managing Key Accounts in Physical Security or related product types, in a channel environment

• Must reside in the US within the territory (ME, NY, NH, MA, CT, RI, NJ, DE, MD, DC, PA, WV, VA, KY, TN, NC, SC, GA, AL, MS, or FL).

• Bachelor's Degree with a concentration in Business, Communications, or related focus area is preferred.

• Proven track record in technical sales and key account management.

• Demonstrated ability to consistently generate revenue and exceed sales goals by managing processes for identifying, qualifying, and closing new business.

• Experience utilizing complex sales techniques within the enterprise sales process.

• Proven track record of revenue growth in a technology centric organization.

• Experience with CRM tools (Salesforce).

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

• Aptitude for presentation writing and delivery.

• Ability to travel as needed within region (approximately 25-30% travel).

Estimated Salary Range: $150K base salary, up to $240K total compensation including sales commission and bonuses

The salary range listed is our best estimate based on the role's requirements and market conditions, but the final offer may be higher or lower depending on the candidate's experience and qualifications.

The company participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website .