IT Support / Helpdesk
Company shown to members 🔒 · Remote · Philippines only
Apply free: 3 jobs are on us✨ Tailor my resume for this job🎤 Practise the interview question, free
✓ Straight from the company's own careers page. No middlemen, no “we'll send you a check for equipment”. How we check jobs
✓ Sent 100 applications and heard nothing? Make this one count: tailor your resume to this ad in one tap, free.
✨ Not sure this is the one? Get your remote job matches in 30 seconds →
First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
Practise the first interview question for this job
If the company replies, the first call usually starts with a question like this. Vague answers are the easiest to reject. Write yours and get an AI score in under a minute.
The 20-second read
- Experience
- 2+ years required
- Where you can live
- Philippines only
- Skills and tools
- onboarding, documentation, troubleshooting, technical support, ticketing
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- Philippines
- Employment type
- Full-time
- Advertised pay
- Up to A$1500/mo
- Experience
- 2+ years required
- Employer publication date
- 15 October 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
Job Title: IT Support / Helpdesk
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years
Who We Are
At the company, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.
Role Overview
The IT Support / Helpdesk professional will assist users with technical issues, system troubleshooting, and IT related inquiries. This role requires strong problem solving skills, a customer focused mindset, and the ability to resolve issues quickly across hardware, software, and network environments. You will ensure efficient technical operations and provide reliable support to both internal teams and end users.
Key Responsibilities
- Respond to technical support requests through email, chat, or phone
- Troubleshoot and resolve issues related to hardware, software, networks, and systems
- Install, configure, and maintain applications or tools as required
- Document issues, solutions, and troubleshooting steps in helpdesk systems
- Escalate complex issues to senior IT staff when needed
- Monitor system performance and identify recurring problems
- Assist in onboarding users by setting up accounts, access, and devices
- Maintain inventory of equipment and track IT related assets
- Support updates, patches, and security maintenance activities
Requirements
Qualifications & Skills
- 2 to 5+ years of experience in IT support, helpdesk, or technical support roles
- Strong understanding of computer systems, operating systems, and network fundamentals
- Experience with ticketing systems, remote support tools, and IT documentation
- Ability to diagnose technical issues and provide step by step solutions
- Strong communication skills and a customer first attitude
- High attention to detail and ability to follow processes accurately
- Knowledge of cybersecurity basics and safe IT practices is an advantage
- Ability to multitask and prioritize technical requests efficiently
Work Arrangement & Expectations
- Remote role requiring a stable and reliable internet connection
- Full-time schedule aligned with the client’s preferred time zone
- Timely updates on support tickets, issue resolutions, and ongoing concerns
- Professional communication with users and stakeholders
- Adherence to IT security protocols, confidentiality, and best practices
- Commitment to providing accurate, high quality technical support
Apply free: 3 jobs are on us✨ Tailor my resume for this jobPrepare with the Apply kitMore remote technical support jobs →
Posted recently with nothing unusual.
Signals, not proof. Check the company's page before you spend time on it.A resume that gets past the first 6 seconds
Recruiters skim. The Psst resume coach fixes what makes them skip you, line by line, and one tap tailors it to the exact job you're applying to.
- 1Every line checkedWeak starts, clichés and AI-sounding phrases flagged, with a 3-question fix.
- 2Tailored to the jobSee which skills and tools from the ad your resume is missing. Try it free on one of your matches.
- 3Ready for remoteTime zone, tools and proof you work on your own, the things remote teams look for.
- 4Looks the partOne page, 6 designs, 8 colours and a matching cover letter, free to build. Premium downloads the PDF and Word files.
Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.