Inside Sales Manager (ERP Software)

The company is looking for a transformative, energetic Inside Sales Manager who can leverage their exceptional sales skills, proven leadership abilities, and in-depth industry knowledge to manage a nationwide Account Management Team. This role will be responsible for the day-to-day management, coaching, and mentoring of 6 to 8 team members with varying levels of experience. Our ideal candidate will have a demonstrated record of success in complex software sales environments, a passion for coaching and developing team members into “best in class” sales talent, and the determination and self-motivation needed to exceed sales goals while delivering a world class experience to our customers.

The Role

Acting as a champion of our brand, solutions, and services, our Inside Sales Manager will drive results by implementing best sales practices and developing innovative sales strategies that increase productivity and positively impact the bottom line. Using a positive, lead-by example approach, our Inside Sales Manager will coach our sales talent to success by fostering an environment of trust, teaching, and accountability. They’ll encourage and motivate their team to significantly grow the pipeline and increase sales by setting strategic goals and objectives, removing obstacles, and effectively managing metrics and KPI’s.

Role Responsibilities

Create an inspiring environment for the Account Manager team, cultivating a culture of positivity, collaboration, and fun, with an emphasis on client success and satisfaction.

• Conduct weekly 1:1 meetings with team members, providing the coaching and mentorship needed to position them for success and continued growth in their roles.

• Equip account management team with the proper tools, training and motivation to achieve targeted goals, while effectively and genuinely representing the company brand.

• Develop and lead team meetings and events that are catalysts for creating and supporting synergistic, high performing teams.

• Maintain and enhance a successful and positive culture that is evidence by high employee morale and low turnover.

Partner with the Sales Leader to evaluate, develop, and implement targeted sales strategies and processes designed to build the pipeline, enhance productivity, and generate revenue, while optimizing the client experience .

• Coach and reinforce a consultative sales approach by team members.

• Drive Business Process Optimization engagements and on-site client meetings for targeted clients.

• Act as an executive sponsor and champion of the company brand for targeted opportunities.

• Collaborate with account managers to create personalized plans of strategic engagement for top clients.

Collaborate with Sales Leader and team members throughout the organization to improve the employee and client experience through continuous process improvement.

• Work with a “Work Smarter, not Harder” philosophy, identifying areas for improvement and executing on changes.

• Identify trends in the marketplace and quickly adapt to changes, modifying strategies to meet the evolving needs of clients.

• Evaluate, develop, and refine world class sales processes to enhance the productivity and bottom-line impact of all account manager sales activities and programs while optimizing the client experience and championing execution.

• Ensure presentation materials, proposal documents, and client facing materials are world class and align with the company brand.

Drive and participate in company strategic goals.

• Partner with internal company leaders to develop strategies that ensure strong sales and client satisfaction.

• Collaborate with internal business leaders on cross functional initiatives and business process improvements that support achievement of organizational goals.

• Engage in growth strategy brainstorming sessions with Leadership Team.

• Participate in special business initiatives to advance company vision and results.

• Drive positive engagement with our core software publishers and industry partners.

Provide relevant and accurate sales KPIs to senior leadership.

• Ensure team member activity is promptly and completely entered into the CRM to facilitate accurate and timely reporting of sales metrics and forecasts.

• Analyze data to identify trends, pitfalls and areas of opportunity.

Role Requirements

• Bachelor’s degree

• 2+ years of demonstrated sales leadership in an inside sales management capacity

• 5 to 10 years of sales or account management experience.

• Demonstrated track record of driving productivity, increasing sales, and achieving objectives in a business-to-business complex sales environment.

• Expertise in executing a consultative, solution-selling approach.

• In-depth knowledge of the software industry. ERP experience is strongly preferred.

• Excellent leadership and management skills with the ability to influence and motivate others.

• Adept at identifying and quickly adapting to changes in the marketplace and the needs of a growing organization.

• Superior, polished presentation skills and a high-level professionalism and business acumen.

• Exceptional written and verbal communication skills.

• Proficiency with MS Office and CRM.

• Ability to travel, as needed.

Benefits and Perks

We recognize that our success begins and ends with our valued team members, so we pay it forward by offering a comprehensive lineup of benefits & perks that promote health and wellness, work/life harmony, and peace of mind:

• Competitive compensation plan (Total Annual Targeted Compensation $140K-$180K+)

• Medical, dental, vision coverage

• Company-paid life insurance

• Options for additional insurance coverages

• 401(k) Plan

• Paid Time Off accruals

• Company Paid Holidays

• Tuition reimbursement and on-going training opportunities

• Employee Recognition and Leadership Programs

• Annual Company Conference – “Quest for Excellence”

• Employee Referral Bonus Program

• Our award-winning culture

About the company

The company is the transformation partner of choice, providing business software, consultation, implementation services, education and support. Our focus is creating successful client experiences and positive outcomes. For over 45 years, the company has guided business transformation through thoughtful decisions, trusted relationships, and a focus on client success, all with emphasis on delivering elegant software solutions. We’ve even won a few employee-centric awards along the way, like being voted one of the Best Places to Work, Top Places to Work, and named one of Inc.’s Best Workplaces!