Implementation Project Manager, Utilities

About the company

The company is a global leader in wildfire and extreme weather risk mitigation software. The Company’s market-leading solutions, enhanced by AI and machine learning capabilities, provide real-time and predictive insights to support electric utility, insurance and government agency customers.

The company has provided critical solutions for the past 26 years. In 2022 the organization entered a period of significant growth and transformation with investment from TA Associates, a leading growth PE firm, scaling to about 225 employees and offering its product in over 10 countries. In 2024 General Atlantic, a leading global growth investor, announced a strategic growth investment in the company to support the company in its mission.

Role Overview

The Project Manager will work closely with the customer delivery team, product managers, implementation leads and the other project managers in a dynamic environment across multiple time zones applying conventional project management methods to coordinate the delivery and implementation of the company’s subscription software products. Experience with managing milestones, deliverables, stakeholder communication is required.

Responsibilities

• Be accountable for the full life cycle of successful customer projects (Sales to Customer Support/Customer Success) including new implementations, updates, Change Requests and other.

• Work with and lead the company team members to develop project plans and timelines, identify project tasks, and coordinate completion of project deliverables and outcomes.

• Coordinate timelines and deliverable milestones with the the company technical teams and customers.

• Support the company senior leadership and project leads with maintaining project schedules and  communicating status of project milestones, upcoming deliverables, dependencies, and risks and issues with leadership, project leads and clients.

• Coordinate and plan projects and tasks using company approved software, such as Microsoft Office, Google Docs, Notion and  Jira.

• Identify project, deliverable, and software release conflicts across projects and clients, supporting  the company senior leadership to revise project schedules and communicate with  clients as needed.

• Proactively seek opportunities to implement improvements in the project management process and deployment pipeline.

• Measure project performance using project management best practices methodology and techniques.

• Closely collaborate with clients, assuring project success and customer satisfaction.

• Provide leadership by motivating team members to meet project goals, adhering to their  responsibilities and project milestones.

• Work with the company senior management and product leads to identify project opportunities and  provide custom solutions to meet client needs.

• Support the company senior management with strategic planning.

Requirements

Required

• Project management experience in a SaaS company, with a track record of delivering complex initiatives on time and within budget.

• Experience working in wildland fire, forestry, electric utilities or related discipline.

• Experience with project management software programs such as Smartsheets, Notion and Jira (or equivalent).

• Proficiency utilizing the MS Office Suite and Google Apps.

• Problem-solving ability with excellent verbal, written, and presentation skills.

• Demonstrated success in working remotely, successfully completing multiple complex projects simultaneously on time and within budget.

• Well organized, self-motivated, upbeat, creative, resourceful and accountable.

• Demonstrate strong leadership, management, and collaboration qualities.

Preferred

• Experience managing or utilizing the Agile development process.

• Formal project management training.

• Bachelor’s degree in a technical field such as engineering, computer science, and/or natural science.

• Valid PMP designation from the Project Management Institute (PMI) is an asset.