Implementation Project Manager

ABOUT the company

The company is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment.

The company’s platform enables more than 60+ leading health systems that collectively serve an estimated 70 million people. Founded by Sri Somasundaram and Rishabh Jain, the company has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.

THE ROLE

The Implementation Project Manager is responsible for leading end-to-end onboarding and deployment projects for health systems adopting the company’s platform. You’ll drive timelines, coordination, communication, and successful activation across clinical, IT, integration, and operational stakeholders.

This role requires exceptional organization, customer-facing presence, and the ability to operate in the dynamic environment of a high-growth healthcare SaaS startup. You will ensure customers go live efficiently, achieve measurable value quickly, and are set up for long-term success.

WHAT YOU'LL DO

PROJECT LEADERSHIP & CUSTOMER DELIVERY

• Lead full-cycle implementation projects – from kickoff through go-live and stabilization – across a portfolio of health system customers.

• Build and manage detailed project plans, timelines, milestones, and risk logs.

• Facilitate cross-functional meetings with customer IT, clinical operations, and technical teams (e.g., data integration, SSO, EHR workflows).

• Serve as the primary project point of contact, ensuring exceptional communication and alignment across all parties.

TECHNICAL COORDINATION

• Coordinate collection and validation of required technical inputs (integration specifications, data feeds, configuration requirements).

• Partner with the company engineering, product, and clinical teams to ensure smooth handoffs and timely execution.

• Understand and translate technical requirements to non-technical stakeholders (and vice versa).

• Monitor progress of integrations (e.g., Epic, Cerner, Meditech) and escalate blockers proactively.

OPERATIONAL EXCELLENCE

• Own project documentation, including requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials.

• Build repeatable processes and contribute to the evolution of the company’s implementation playbooks and best practices.

• Track and report project KPIs (e.g., activation timelines, milestone adherence, customer readiness).

• Ensure clean transition to Support teams post-implementation.

CUSTOMER RELATIONSHIP & CHANGE MANAGEMENT

• Build trusted relationships with clinical and operational leaders at customer sites.

• Guide customers through workflow adoption, training readiness, and change-management planning.

• Ensure customer stakeholders understand project expectations, responsibilities, and timelines.

• Drive customer accountability to keep projects on track and on time.

WHAT WE'RE LOOKING FOR

REQUIRED

• 3-7 years of project management experience in healthcare, SaaS implementations, or health IT.

• Strong understanding of healthcare environments – clinical operations, IT workflows, data integrations.

• Proven ability to manage multiple complex projects simultaneously.

• Excellent communication, meeting facilitation, and stakeholder management skills.

• Demonstrated ability to drive accountability and navigate competing priorities.

• Experience with project management tools (e.g., Asana, Jira, Smartsheet, Monday.com [link for members]

• Comfort operating in a fast-paced, ambiguous startup environment.

PREFERRED

• Experience implementing solutions with EHR systems (Epic, Cerner, Meditech).

• PMP, CSM, or other project management certification.

• Background in clinical workflow optimization or healthcare operations.

• Prior experience in Series A-C SaaS or health-tech companies.

SUCCESS IN THIS ROLE LOOKS LIKE

• Customers consistently launch on time, on budget, and with high satisfaction.

• Clear, proactive communication minimizes surprises and escalations.

• Implementation cycles shorten over time due to improved processes and customer readiness.

• Cross-functional teams view you as a trusted coordinator and problem-solver.

• Customers transition seamlessly to Customer Success with strong early adoption signals.

NICE TO HAVE

• Interest in healthcare, pharmacy, or health technology

WHY JOIN the company

• Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator

• Work alongside a high-caliber team building products our healthcare partners love

• Work on mission-critical problems at the intersection of AI and healthcare

• Real ownership and visibility

• High-impact role on a small, fast-growing team

BENEFITS

• Competitive compensation, including meaningful equity

• Medical, dental, and vision insurance for employee and dependents

• Flexible PTO policy

• Paid parental leave

• Fertility and family-building stipend through Carrot