Implementation Manager, Student Billing

COMPANY DESCRIPTION

The company provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning.

The company is five product brands in one global tech company

• the company SIS is a one-person, one-record school management platform

• Magnus Health provides cloud-based Student Health Record (SHR) solutions

• Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.

• Epraise incentivizes student well-being and connects teachers, students, and families.

• Firefly provides an online learning space for students and teachers

ROLE SUMMARY

A Specialist Implementation Manager independently leads all aspects of successful implementations of the company software, with deep expertise in Student Billing and its connected modules. The role calls for a strong understanding of the company software package, excellent project management skills, and effective communication (written and verbal). Projects are executed on time and on budget, while fostering trusting relationships with implementing schools and their Business Offices. As team and customer needs evolve, the role will extend to other areas of the company platform.

This role is based in the UK and primarily supports schools across EMEA. A small part of the role will involve supporting implementation projects for schools in North America.

JOB RESPONSIBILITIES

• Guide customer implementation projects across one or more the company products, with a focus on Student Billing and connected modules. The process includes:

• Department discovery: working with the Business Office (Bursary) and other implementing departments to understand their workflows and needs, including how billing and fees connect to the rest of school operations.

• Platform transition options consulting: discovery-infused platform setup options presented, demoed, revised, and finally agreed upon.

• Change management: orchestrate successful change management, where tailored configurations are office-tested, revised, approved, and deployed, with extra care given to the Business Office's daily operations.

• Department workflow consulting: model and document the ways the school's different departments will use the company product(s) across their first operational year.

• Develop, coordinate, and execute project plans, task schedules, and resource activities to ensure on-time and effective project delivery

• Work with the Lead Project Manager to build Business Office implementation plans tied to Student Billing and connected module configuration

• Advise Business Offices on how their billing setup connects to their chart of accounts, general ledger, and wider accounting processes

• Lead direct training engagements for multiple school departments, and ensure school personnel complete required self-paced trainings

• Collaborate with internal and external stakeholders to ensure all phases of the implementation are executed as necessary

• Act as an internal subject matter expert for Student Billing, coaching other Implementation Managers and helping build their billing consulting skills

• Develop tailored support handoffs after go-live and contribute to internal documentation and best practices for Student Billing and connected module implementations

• Gather client feedback and work with internal teams to improve the implementation process and product offerings

• Support implementation projects for North American schools as needed.

Requirements

• Bachelor's degree or equivalent experience

• Accounting degree, studied accounting topics in university (for instance as part of a business degree, or relevant experience in a Business Office (Bursary) setting

• 2+ years of experience in technical project management, implementing the company, or other SaaS-based software solutions, ideally including finance or billing systems and data conversion

• Experience working in or with an independent school Business Office a plus

• A solid understanding of accounting fundamentals, particularly as they relate to billing: the accounting equation; the chart of accounts; the general ledger and journal entries; accounts receivable and cash processing; reconciliations; fiscal period and fiscal year closing; and standard financial reporting (balance sheet, trial balance, profit and loss)

• Excellent written and oral communication skills, including comfort with public speaking, presentation delivery, and presenting to finance leaders such as Bursars and Business Managers

• Ability to make complex decisions and recommendations under limited direction, using a high degree of initiative and independent judgement

• Ability to learn complex, enterprise-level software systems at a level that supports teaching others

• Ability to multi-task in a fast-paced environment

• Problem-solving skills with ability to perform root cause analysis

• Highly organised, with the ability to self-manage in a remote

• Flexibility to occasionally work outside standard UK hours to support North American projects

• Ability to travel up to 15% of the time, primarily within the UK and Europe

• Authorized to work in the UK

Benefits

• Our team is fully remote, everyone works from home. There will be opportunities throughout the year to meet with other members of our UK team during conferences/events or company meetings/socials

• 25 days holiday, plus public holidays

• Extra day off for your work anniversary each year

• 4% matched pension contributions

• Private medical

• Salary sacrifice electric car scheme

• Discounted gym membership

• Cycle scheme

• Enhanced sick pay

• Enhanced maternity, paternity, adoption and shared paternity leave pay

• Employee assistance program

• Payroll giving

We value the power of an inclusive culture and a strong sense of belonging. Consideration and respect are the norm; and all team members are supported in reaching their full potential.