Solution Engineer (Billing Specialist)

About Us

At the company, we're powering a new era for the legal industry. Since its founding in 2016, the company has helped law firms and corporate legal departments turn operations into impact through its leading AI-native Platform of Action.

Over 55K legal professionals and 450+ enterprise clients across plaintiff, insurance defense, immigration, and the Fortune 500 trust the company to combine cloud-based technology, configurable AI-native workflows, agentic AI, and powerful business analytics into one open ecosystem that moves legal teams from systems of record to systems of action.

Backed by Bessemer Venture Partners and recognized as an Inc. 5000 and Deloitte Technology Fast 500 fastest-growing private company, the company is at the center of legal innovation. Headquartered in New York, we're building the last legal platform our customers will ever need.

About the Role

The company is built on the best-in-class Salesforce Platform and we’re seeking to bring a Solution Engineer, Billing Specialist on board to be an integral part of our Go-To-Market team. This individual will be primarily supporting sales efforts in client-facing meetings, calls, and projects, and will develop and lead custom demonstrations of the company’s time, billing, and accounting solution.

What is a Solution Engineer?

The Solution Engineer, Billing Specialist is responsible for presenting the company’s time, billing, and accounting offering in a value-driven way to prospects and customers, with the end goal of instilling confidence in the technology and removing objections in the pre-sales effort. To accomplish this, the Solution Engineer must bring firsthand knowledge of firm billing operations and a strong desire to leverage their technical and sales skills, including the ability to solicit business requirements, develop a sales strategy, and configure and effectively demonstrate solutions that address these requirements and provide business value.

The company is hiring for a candidate with 3–5 years of experience in a law firm billing department to join the Law Firm team within its Solution Engineering organization, reporting to the Director of Solution Engineering.

You Will Be

• Supporting the sales team in their ability to position the company’s value proposition for time, billing, and accounting

• Conducting discovery sessions with potential the company clients to understand their billing workflows, fee arrangements, and firm financial operations

• Building and demonstrating the company’s time, billing, and accounting solution, powered by Accounting Seed, in a way that aligns with the customer’s needs

• Owning the time, billing, and accounting demo: building and maintaining the standard demo, setting the bar for how the solution is presented across the sales team, and keeping it current as the product evolves

• Walking prospects through the full bill cycle, including time entry, pre-bill review, invoicing, payments, collections, and trust accounting

• Serving as the team’s subject matter expert on law firm billing and enabling fellow Solution Engineers on how to position Accounting Seed

• Partnering closely with the Product team to share market and customer feedback, co-develop new billing capabilities, and influence the product roadmap

• Configuring the company and Accounting Seed for custom demonstrations and enhancing standard demos for use by internal team members

• Answering the billing and accounting sections of RFPs effectively

• Ability to travel domestically approximately once per month, including to industry events

Minimum Qualifications

• Law Firm Billing and Financial Operations Experience

• 3–5 years of experience working in a billing department, finance team, or firm operations role at a law firm that bills time

• Hands-on experience running a bill cycle, from time entry and pre-bill review through invoicing, payment, and collections

• Working knowledge of billing arrangements such as hourly, flat fee, contingency, and retainers, as well as trust/IOLTA accounting

• OR a Solution Engineer/Sales Engineer at another with Law Firm Billing Product experience

• Familiarity with common legal billing concepts such as rates, write-downs, realization, LEDES/e-billing, and client billing guidelines

• Solid oral, written, presentation, and interpersonal communication skills

• Ability to work as part of a team to solve business and technical problems in varied environments

Preferred Qualifications

• Experience with legal billing or practice management systems such as Aderant, Elite, or similar platforms

• Previous experience as a solution/sales engineer, implementation consultant, or customer-facing role at a legal technology or financial software company

• Nice to have: Salesforce Platform Experience

• Experience using, administering, or implementing Salesforce, Accounting Seed, or another Salesforce-native accounting application

Disclosure

The estimated base salary pay range for this role is $105,000-$130,000. You will also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.