Implementation Manager

About the company

The company is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.

The company is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, the company has raised over $500 million and achieved a record number of FDA-cleared solutions.

Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. The company assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.

About this role

Implementation Managers are the main customer-facing technical position of the company, and are the front line of the Delivery department.

As such, Implementation Managers are the project managers of onboardings of new customers, and are leading any technical work with the company's customers, including integrations with third-party applications, additions of features and solutions, etc.

Responsibilities

Overall ownership of product delivery projects: Lead and manage the projects of onboarding new customers on the company platform, expanding and upgrading existing customers. This includes planning and execution of the company's solutions' delivery projects.

• Function as the key technical stakeholder in the implementation processes, leading architecture discussions with the customers' IT team, including system, networking, medical imaging and interfaces. Leads setup, troubleshooting, acceptance testing and go-lives.

• Build a strong relationship with our customers' technical teams - as the "first exposure" of the company's R&D to the customer.

• Making data-driven conclusions and acting upon them to optimize the solution's technical setup and performance.

• Generate creative product and feature offerings by integrating a vast knowledge of the company's solution features and capabilities with a profound understanding of each customer.

• Work with the Product team on requirements definition and design.

• Work closely with the Customer Success and Sales departments.

Requirements

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Bachelor’s Degree in Engineering or equivalent certifications in a related technical discipline.

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At least 4 years of customer-facing or technical-operations related experience, working directly with customers in the US / EU markets.

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Demonstrated experience in Healthcare IT, including working with customers to optimize systems for their needs based on an understanding of their system' architecture. Experience in Radiology IT (PACS, RIS, and dictations systems) as well as EMR is an advantage.

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Proven ability to work with data and make data-driven decisions.

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Structured thinking and capability to drive a technical project to completion (both initial and ongoing engagement).

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Excellent communication skills, both written and verbal.

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Ability to travel 1-3 days per month as needed.

Working at the company

We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but the company is a remote-first workplace.

What we offer

• A range of medical, dental and vision benefits

• Stock options for all full-time employees

• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.

• A 401(k) plan with company match, life insurance, plus long- and short-term disability

• The opportunity to directly improve medical care and impact patient outcomes

The company is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.