Implementation Manager - Accounting & Student Billing

COMPANY DESCRIPTION

The company provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2026, we are supporting 3400+ schools in 60 countries.

The company is five product brands in one global tech company

The company SIS is a one-person, one-record school management platform

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Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.

Epraise incentivizes student well-being and connects teachers, students, and families.

Firefly provides an online learning space for students and teachers

Position Summary

The primary focus is to lead the successful implementation of the company Accounting & Student Billing Modules focusing on more complex and demanding projects that require an understanding of accounting, student billing systems. These projects must be executed on time and on budget, while fostering trusting relationships with client Business Offices.

Responsibilities

• Deliver Accounting & Student Billing platform consulting and organizational change management to complex Business Offices, large and small. This multi-month implementation consulting consists of:

• Platform transition options consulting: Through discovery and collaboration with the client, evaluate, demo, and revise setup options.

• Orchestrate successful Business Office change management, where the tailored configurations, once approved, are documented, socialized, and deployed.

• Business Office workflow consulting: Create documented models to support the ways the school's Business Office can best leverage the company Accounting & Student Billing modules to support their operation.

• Alongside the company Lead Project Manager, develop Business Office implementation project plans based on the Accounting & Student Billing module configuration.

• Develop and orchestrate tailored Accounting & Student Billing support handoffs.

• Mentor clients in their chart of accounts design as needed.

• Coach Implementation Managers from basic Accounting consulting proficiency to moderate Accounting consulting proficiency.

• Write and update internal documentation to support continuous improvement of a standardized, best practice, Accounting & Student Billing implementation process, including training and adoption.

• Lead direct training engagements for strategic and high-complexity Accounting offices.

• Develop and maintain Student Billing & Accounting module product feedback that emerges from direct consultations.

• Achieve consultation success on time, and on budget.

• Participate with Marketing and Sales in 2-3 Independent School Business Office conferences a year.

Requirements

• Accounting degree or relevant qualification.

• 4+ years of experience implementing Student Billing & Accounting software, including data conversion; experience with SaaS a plus.

• Experience in leading the company Full Accounting Implementations, or similar SaaS accounting implementation experience preferred

• Experience as part of an independent school business office running a SaaS accounting platform a plus.

• A solid understanding of the fundamental accounting equation; the general journal; the chart of accounts; general ledger reporting (balance sheet, trial balance, profit & loss statements); fiscal period and fiscal year closing; budgeting; reconciliations; and sub-ledger processing (e.g. accounts payable, accounts receivable, cash processing, purchases journal, fixed assets, project accounting)

• Skilled user of technology, comfortable learning and using the many types of  systems that support a technical workspace

• Excellent written and oral communication skills, including comfort with public  speaking, presentation delivery, etc.

• Ability to make complex decisions and recommendations under limited direction  and using a high degree of initiative and independent judgement

• Ability to learn complex, enterprise level software systems at a level that supports teaching others

• Ability to multi-task in a fast-paced environment

• Problem-solving skills with ability to perform root cause analysis

• Highly organised with the ability to self manage in a remote and/or hybrid work

environment

• Ability to nationally travel if needed

Benefits

The best tools to get the job done!

When you join the company, you get a Macbook Pro, a 32-inch monitor, and an adjustable desk and chair for the office.

Growth opportunities!

The company is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of the company parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (the company) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The company team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.